IT Helpdesk Engineer

Superhuman team members in this role must be based in Berlin, and they must be able to collaborate in person five days a week.

THE OPPORTUNITY

To achieve our ambitious goals, we're looking for an IT Helpdesk Engineer to join our team in Berlin to ensure smooth IT operations, support events and large meetings. This role requires a generalist with exposure across IT domains (IAM, MDM, AV, SaaS administration, etc.). We’re looking for tech-savvy individual with excellent communication skills, technical skills, and a high degree of ownership to be available in hub to deliver a seamless user experience.

Superhuman's engineers and researchers have the freedom to innovate and uncover breakthroughs—and, in turn, influence our product roadmap. The complexity of our technical challenges is growing rapidly as we scale our interfaces, algorithms, and infrastructure.

As an IT Helpdesk Engineer, you will collaborate with the global team to continuously improve the service delivery of the frontline IT team. Your responsibilities include providing support to our team members in our Berlin hub, collaborating with the onsite teams for AV and event support and general support requests. Your participation in the planning and design of the IT service will help ensure a consistent and seamless experience for all of our hubs.

IN THIS ROLE, YOU WILL:

- Provide first-level IT support to team members, including troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with AV equipment setup and configuration

- Provide a single point of contact for executives based in the Berlin hub

- Coordinate with other team members to support events and large meetings, coordinating additional resources as necessary

- Maintain and troubleshoot IT assets in our office, including computers, laptops, printers, and AV equipment

- Provide hardware and software to existing team members and new hires

- Support ZOOM rooms in person and remotely

- Maintain accurate IT and AV support requests, resolutions, and equipment inventory records

- Stay up-to-date with the newest IT trends and technologies to recommend improvements and enhancements

QUALIFICATIONS

- Bachelor’s degree in Information Technology, Computer Science, or a related field

- Driven to provide outstanding customer service and has excellent communication skills

- Experience in supporting executives and high profile team members

- Experience in IT support, A/V equipment management, and event coordination

- Strong knowledge of macOS and Windows operating systems

- Excellent troubleshooting and problem-solving skills

- Excited to work independently and as part of an international team

- Detail-oriented and organized with strong documentation skills

- Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.

- Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.

- Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust.

- JAMF Certification, Okta Certification and Windows Certifications are a plus.

SUPPORT FOR YOU, PROFESSIONALLY AND PERSONALLY

- Professional Growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being

- A connected team: Superhuman builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first, hybrid model enables a highly collaborative culture rooted in our values. We work to foster belonging among team members in a variety of ways. This includes our team member resource groups, Superhuman Circles, which promote connection among those with shared identities including BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs.

- Comprehensive benefits for candidates based in Germany: Superhuman offers all team members competitive pay along with a benefits package encompassing life care (including mental health care and risk benefits) and ample and defined time off. We also offer support to set up a home office, wellness and pet care stipends, learning and development opportunities, and more.

- Relocation Support: Superhuman provides relocation support to make your move to Berlin seamless. Our package includes visa assistance, destination services to help you and your family settle in comfortably, and a relocation bonus to cover additional expenses, such as temporary housing.

WE ENCOURAGE YOU TO APPLY

At Superhuman, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. Superhuman is an equal opportunity company. We do not discriminate on the basis of race or ethnic origin, religion or belief, color, gender expression or identity, sexual orientation, sexual identity, national origin, citizenship, age, marital status, veteran status, disability status, criminal prosecution, judgment in a criminal case, or any other characteristic protected by law.

For more details about the personal data Superhuman collects during the recruitment process, for what purposes, and how you can address your rights, please see the Superhuman Data Privacy Notice for Candidates here https://superhuman.com/media-resources/candidate-data-privacy.