Skip to content
CV Rocket
Get me interviews
How it worksThe enginePricingBlogContactSign in

Open nowPosted 40 days ago

Head of Implementation

Joblogic37 open roles

Where
Birmingham, England, United Kingdom
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowHead of ImplementationJoblogic · Birmingham, England, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Joblogic's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.5%1 day
  2. 3.5%3 days
  3. 7.4%7 days
  4. 13.1%14 days
  5. 34.4%30 days
This job: posted 40 days ago

The posting

The Joblogic Story

Established in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK, Pakistan, and Vietnam. Since our management buy-out in 2013, we have grown from ~£500K ARR to ~£35M+ ARR and expanded our team from 11 to 500+ people.

Recently, we secured a strategic growth investment from Vista Equity Partners — a global technology investor specialising in enterprise software. This investment includes over £100 million in new primary capital and will fuel our next phase of growth by accelerating our AI-first roadmap, expanding our platform into CAFM (Computer-Aided Facilities Management) capabilities, and supporting our expansion across Europe and beyond.

With Vista’s backing, we’re transforming from a successful UK business into a global scaling SaaS rocket ship, and we’d love for you to join us on our journey to £100M ARR across international markets.

Joblogic provides software to service contractors who install and maintain the built environment. Our platform helps businesses streamline operations, improve profitability, ensure compliance, and achieve rapid growth. With over 100,000 users across industries including HVAC, plumbing, electrical maintenance, facilities management, and building fabric maintenance, we are entering a new era of intelligent automation, predictive maintenance, and data-driven decision-making for service firms.

Role Purpose

The Head of Implementation owns the core Implementation function: end-to-end delivery of new customer implementations, from contract signature through to go-live, for every new Joblogic customer routed through Core Implementation.

This role is accountable for the delivery organisation led through Implementation Team Leaders and their squads of Implementation Consultants.

The Head of Implementation is accountable for delivery performance, customer experience and Year 1 retention outcomes for the Implementation function, and plays a lead role in shaping the ongoing evolution of the Implementation service model.

Close partnership with Consultancy, Migrations and Enterprise Projects functions is central to delivering a consistent customer journey across segments.

Leadership & People

  • Lead the Implementation Team Leaders and, through them, the regional squads of Implementation Consultants.
  • Own resourcing and capacity planning across squads, ensuring Implementation Consultants carry a manageable, healthy caseload.
  • Build capability and a clear career pathway across the function.
  • Set clear objectives and ways of working for Team Leaders, and hold them accountable for the performance and capability of their squads.

Delivery & Performance

  • Own onboarding delivery performance for the function: go-live throughput, early time to value, time to go-live, and overall management of the onboarding portfolio.
  • Own customer experience and satisfaction for all Implementation projects.
  • Partner closely with Customer Success leadership to ensure a smooth, day-one engagement model and joint accountability for early-life adoption and Year 1 retention.
  • Own the risk management framework for the function: ensuring at-risk implementation projects are identified early, escalated appropriately and resolved quickly.

Strategic & Cross-Functional Leadership

  • Play a lead role in ensuring frontline insight from Implementation Consultants and Team Leaders directly shapes the evolving Implementation service model and tooling roadmap.
  • Work with the Solution Engineering team and Sales to ensure customers are well-scoped and primed for a successful rollout ahead of signature.
  • Partner with the Heads of Consultancy, Migrations and Enterprise Projects to ensure a consistent, joined-up customer journey across all segments.
  • Represent the Implementation function in reporting to the Director of Implementation and, as required, at board level.

Continuous Improvement

  • Drive ongoing improvement of the Implementation delivery model, process and playbooks.
  • Champion continuous improvement across the function, acting as a positive, collaborative driver of change.
  • Use performance and risk data to identify systemic issues and opportunities for improvement, rather than managing purely case by case.

Success Will Look Like

Performance in this role is assessed against outcomes including:

  • Time to go-live and early time to value for customers moving through the Implementation function.
  • Gross and net revenue retention for customers onboarded through Implementation, with a particular focus on improving Year 1 retention.
  • Customer satisfaction (NPS) at discovery and go-live.
  • Go-live throughput and management of the onboarding portfolio.
  • Healthy, sustainable capacity across squads (concurrent projects per Implementation Consultant).
  • Positive contribution to cross-functional collaboration with other customer-facing teams.
  • Engagement, retention and development of the Implementation Team Leaders and Implementation Consultants.

Requirements & Experience

  • Senior leadership experience running a customer onboarding, implementation or professional services function at scale, ideally within B2B SaaS.
  • A track record of leading multi-team and/or multi-region delivery organisations through significant change.
  • Strong commercial acumen, with a clear understanding of the drivers of early-life churn.
  • Experience leading teams through operating model change, with the change management skills to bring people along with new ways of working.
  • Excellent stakeholder management, with the confidence and credibility to operate up to Director and board level.
  • A data-driven approach to performance management, comfortable owning KPI frameworks and reporting.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Joblogic's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Joblogic's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Joblogic's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.