Patient Family Advocate (Non-Exempt)

Find your calling at Mercy!

Advocates for patients and family members to assist with navigating through complex healthcare processes and assists with resolving conflicts, and complaints. Must have a working knowledge of MS Office software. Activities require critical thinking skills, some independent judgment, accurately documenting and maintaining records of a confidential nature, and responding to patients and families in a timely manner.

Position Details:

License/Registration

Current license/registration required for position:

None

Education

Minimum Required:

High School Diploma or equivalent

Experience

Required 5 Years of Experience working in a healthcare setting. Experience working with patients and family members preferred.

Additional Education/Experience Information:

Computer literate and knowledgeable regarding Microsoft Windows and Microsoft Office.

Environmental Conditions

Employee may be exposed to:

Radiation, Fumes, Electrical Hazards

Physical Requirements: • Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis. • Position requires prolonged standing and walking during each shift. • Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.