Skip to content
CV Rocket
Get me interviews
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

Manager, Operations & Client Engagement

MissionSquare10 open roles

Where
District of Columbia - Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowManager, Operations & Client EngagementMissionSquare · District of Columbia - Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MissionSquare's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.4% of postings close within 7 days. Measured by our own scanner across the market. MissionSquare postings stay open a median of 15 days.

Share of postings closed within
  1. 1.5%1 day
  2. 3.5%3 days
  3. 7.4%7 days
  4. 13.2%14 days
  5. 34.6%30 days
This job: posted today

MissionSquare median: 15 days open

The posting

Join a great place to work with MissionSquare, a financial services corporation with approximately $79 billion in assets under management and administration and over 600 employees. Founded in 1972, MissionSquare is dedicated to the retirement needs of public sector employees. We focus on delivering results-oriented retirement and retiree health savings plans, education, investment options, personalized guidance, and related services to public sector participants in more than 9,200 plans and nearly 2 million participant accounts. We strive to make the administration of retirement programs as easy and cost-effective as possible. We have an extraordinary talent base and invite you to consider joining MissionSquare.

$95,700.00 - $148,340.00

The Manager, Operations & Client Engagement helps improve client and participant outcomes by connecting client insight, operational data, process improvement, and cross-functional execution. Building on a strong understanding of Sales, client needs, and recurring friction points, this role translates feedback and operational signals into practical recommendations and defined improvement efforts.

The role serves as an important partner to Sales, RPAMs, Operations process owners, and other functions. It continues to provide critical research, reporting, Salesforce, and sales-related support while helping the organization move from resolving individual requests to identifying patterns, improving processes, and delivering more consistent client outcomes.

Essential Functions for this role include:

  • Analyze client, participant, Sales, service, and operational information to identify recurring friction, risks, and improvement opportunities.
  • Translate findings into practical recommendations for Operations and cross-functional partners.
  • Develop reporting that helps leaders understand patterns, actions, and results.
  • Support follow-through by connecting client feedback and operational signals to defined improvement efforts.
  • Research and coordinate responses to participant, plan sponsor, and sales-related inquiries that require information across systems or functions.
  • Provide account research, reporting, Salesforce support, and operational insight for defined Sales needs.
  • Help distinguish between individual client requests and recurring issues that may require broader process improvement.
  • Partner with process owners to understand intended client outcomes, identify root causes, and prioritize practical improvements.
  • Own defined improvement efforts with clear outcomes, scope, partners, and measures of success.
  • Help translate recurring client and Sales feedback into scalable improvements where appropriate.
  • Monitor implementation and results, recommend adjustments, and capture lessons learned.
  • Coordinate with Sales, Operations, Product, Technology, Marketing, Legal/Compliance, and service providers to execute agreed-upon improvements.
  • Bring the appropriate partners together, clarify actions and ownership, and support progress through implementation.
  • Represent client, Sales, and operational considerations in assigned initiatives.
  • Performs other duties as assigned

If you have the following skills, we encourage you to apply:

  • Salesforce experience
  • Client and business orientation
  • Analytical problem-solving and root-cause analysis
  • Process improvement and operational execution
  • Cross-functional partnership and influence
  • Ability to translate insight into practical recommendations and actions
  • Sound judgment and comfort operating through ambiguity
  • Relationship management and stakeholder collaboration
  • Attention to detail and data accuracy
  • Regulatory and retirement plan operational knowledge
  • Clear written and verbal communication

To benefit your career and support your wellbeing, we offer:

  • Competitive Total Rewards package, including base pay, incentive programs, benefits, and a 401(k) plan with matching contributions
  • Flexible and hybrid work schedules to support work-life balance
  • Tuition reimbursement to support continued education
  • Professional and career development opportunities, including courses and certifications
  • Comprehensive wellness programs promoting physical, mental, and emotional health
  • Volunteerism initiatives to encourage community engagement

Click here to learn more about MissionSquare’s benefits.

Equal Employment Opportunity

As a company, MissionSquare is an Equal Opportunity Employer. We strive to create an environment that reflects the value and diversity of our employees and fosters respect among them. We believe that talent from diverse backgrounds will further enhance our ability, and mission, to serve those who serve their communities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other protected classifications under any applicable law.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MissionSquare's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MissionSquare's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MissionSquare's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.