Skip to content
CV Rocket
Get me interviews
How it worksThe enginePricingBlogContactSign in

Open nowPosted 49 days ago

Player Experience Specialist

Naphora Games Group3 open roles

Where
EMEA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowPlayer Experience SpecialistNaphora Games Group · EMEA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Naphora Games Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.4% of postings close within 7 days. Measured by our own scanner across the market. Naphora Games Group postings stay open a median of 1 days.

Share of postings closed within
  1. 1.5%1 day
  2. 3.5%3 days
  3. 7.4%7 days
  4. 13.2%14 days
  5. 34.5%30 days
This job: posted 49 days ago

Naphora Games Group median: 1 days open

The posting

At Naphora Games Group, we’re building more than games, we’re building a global team of ambitious, driven people who are hungry to learn, experiment, and raise the bar for the next generation of games.

We collaborate openly, move fast, and challenge ourselves every day to build better, smarter, and faster.

Our goal is to create world-class games that players around the globe love and remember. If you thrive in a high-performance, ownership-driven environment and want to make a real impact, you’ll fit right in with us.

Role Summary

Own and support the player experience across Naphora’s mobile games, acting as a key connection between our players and the teams building our games.

Your objective is to provide fast, high-quality player support while turning player feedback, issues, and sentiment into actionable insights that help us continuously improve our games and overall player experience.

You’ll manage player support and community channels, investigate issues, identify recurring patterns, monitor player sentiment, and work closely with Product, QA, Engineering, and Marketing to make sure our players are heard and supported.

Responsibilities

Player Support

  • Manage player support across Zendesk, in-game support, email, and other relevant channels
  • Investigate and resolve issues related to accounts, purchases, gameplay, progression, and technical problems
  • Respond to App Store and Google Play reviews in a timely, helpful, and player-focused manner
  • Identify recurring issues and escalate bugs, exploits, and critical problems to QA, Engineering, and Product
  • Clearly document player-reported issues to help internal teams investigate and resolve them efficiently
  • Maintain and continuously improve FAQs, support documentation, and the player knowledge base

Community & Player Insights

  • Engage with and moderate player communities across Discord, Reddit, Facebook, and other relevant platforms
  • Monitor player sentiment, feedback, recurring pain points, and emerging trends
  • Turn player conversations and support data into meaningful insights for internal teams
  • Produce regular Voice of the Player reports highlighting key themes, issues, opportunities, and actionable recommendations
  • Build positive relationships with players through clear, empathetic, and professional communication
  • Identify opportunities to improve the player experience, engagement, and retention based on player feedback and behavior

LiveOps & Performance

  • Support LiveOps by communicating events, updates, maintenance, known issues, and other important information to players
  • Monitor support KPIs, response and resolution times, CSAT, and SLA performance
  • Collaborate closely with Product, QA, Engineering, and Marketing to resolve player issues and improve the overall experience
  • Identify opportunities to improve support workflows, tools, documentation, and automation
  • Contribute to creating scalable and efficient Player Experience processes as our games and player base grow

Success Looks Like

  • Providing fast, helpful, and consistent support across player channels
  • Investigating and resolving player issues efficiently and thoroughly
  • Identifying recurring problems and emerging trends early and communicating them to the right teams
  • Translating player feedback into clear insights and recommendations that contribute to product improvements
  • Managing App Store and Google Play reviews consistently and ensuring player concerns are addressed
  • Maintaining strong CSAT, response time, resolution time, and SLA performance
  • Building positive relationships with the player community and making sure players feel heard
  • Continuously improving support processes as our games and player base grow
  • Taking ownership of player issues and following them through to resolution

Qualifications

  • 1–3 years of experience in Customer Support, Player Experience, Community Management, or a similar role
  • Strong interest in mobile games and delivering great player experiences
  • Experience with Zendesk, Freshdesk, Intercom, or similar customer support platforms
  • Experience managing player or customer communication across multiple channels
  • Experience responding to App Store and Google Play reviews
  • Experience engaging with or moderating online communities such as Discord, Reddit, or Facebook
  • Strong written communication skills with the ability to communicate clearly, professionally, and empathetically
  • Strong analytical and problem-solving skills with the ability to identify patterns across player issues and feedback
  • Ability to investigate player issues and clearly document bugs and relevant information for internal teams
  • Proactive and ownership-driven, with a willingness to follow issues through to resolution
  • Comfortable managing multiple priorities in a fast-paced live service environment
  • Understanding of LiveOps, Free-to-Play mobile games, player retention, and community engagement is highly desirable
  • Experience with Jira, Confluence, AI-assisted support tools, or support automation is an advantage
  • Fluent in English; Arabic is an advantage

If this role excites you and you’re ready to help shape the future of game development at Naphora, we encourage you to apply.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Naphora Games Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Naphora Games Group's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Naphora Games Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.