Supplier Manager for Field Services

Job Title

Supplier Manager for Field Services

About the Role

Join our team where you will play a key role in managing relationships with suppliers and vendors delivering IT field services across airport operations in Japan. This is a non-technical, relationship-driven role that focuses on service delivery performance, issue escalation, and operational coordination rather than deep technical hands-on work.

This role offers a growth path into regional management as operations expand to additional airport sites.

Key Responsibilities

• Build and maintain collaborative relationships with IT field service suppliers and vendors.
• Oversee supplier performance to ensure agreed service levels (SLAs) and key performance indicators (KPIs) are met.
• Coordinate on-site IT support activities across airport environments (e.g., terminals, airside, landside) as needed.
• Facilitate vendor governance meetings and work closely on performance reviews and improvement initiatives.
• Respond to and manage supplier escalations, ensuring timely resolution and effective communication.
• Validate invoices against services delivered and support budgeting process for supplier costs.
• Partner with internal teams (leadership, Service Delivery Managers, Customer Support Managers) and external vendors for seamless service operations.
• Ensure compliance with national regulations, cybersecurity standards, and safety guidelines in airport environments.
• Support readiness for airport projects, system rollouts, and operational enhancements.

Skills & Qualifications

• Strong experience in vendor or supplier management, including handling escalations and contractual adherence.
• Understanding of IT Service Management principles (e.g., ITIL framework – certification optional but advantageous).
• Experience with service performance tracking and reporting against metrics.
• Effective relationship-building and stakeholder management skills.
• Strong problem-solving ability with an analytical mindset.
• Proficiency in Japanese (for vendor and stakeholder communication) and basic English (for reporting and coordination).
• Familiarity with airport IT systems such as check-in platforms (CUPPS), flight information systems (FIDS), and baggage handling is a plus but not mandatory.

Working Conditions

• Occasional travel within Narita and Kansai airport locations.
• Hybrid work model

What we can offer you

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. 🌟 A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them. 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees. 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose

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Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.