F&B Guest Ambassador

Key Responsibilities:

• Welcome, acknowledge, and professionally engage with guests, creating a warm and personalized arrival experience.
• Manage reservations, walk-ins, waiting lists, table allocations, and seating arrangements efficiently.
• Escort guests to their tables and ensure all guest preferences, VIP details, and special occasions are communicated to the team.
• Maintain strong knowledge of menus, promotions, outlet concepts, operating hours, and hotel facilities to confidently assist guests.
• Proactively anticipate guest needs, handle requests and feedback, and ensure appropriate follow-up.
• Coordinate closely with F&B and other hotel departments to ensure a seamless and consistent guest experience.
• Support the Restaurant Manager with daily operations and guest flow.
• Maintain impeccable grooming, presentation, cleanliness, and compliance with luxury hotel service standards at all times.

Candidate Requirements:

• Previous experience as a Hostess, Senior Hostess, Guest Relations, Guest Ambassador, or similar role within a 5-star hotel or luxury restaurant.
• Excellent communication and interpersonal skills, with a confident and welcoming personality.
• Strong knowledge of restaurant reservations, seating procedures, and guest relations.
• Passion for delivering personalized service and creating memorable guest experiences.
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
• Strong problem-solving and complaint-handling skills with a professional and composed approach.
• Good command of English; additional languages are an advantage.
• Flexible and able to work shifts, weekends, and public holidays in a fast-paced luxury hospitality environment.