The posting
Company Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job Description
Greets and escorts guests upon arrival and during check-out process
- Assists all arriving and departing guests.
- Ensure a smooth flow of traffic in front of the hotel.
- Unload and load luggage from vehicles when required. Check taxis and guest vehicles for any luggage left behind.
- Welcomes guest and assists with baggage to the front desk
- Escorts guests to their room; places baggage in the room
- Inspects guest room for order and adequate supplies and describes amenities to guest
- Leaves guest with room key and welcome card
- Assists guests with their luggage throughout their stay
- Stores luggage and issues claim checks as requested
- Facilitate prompt customer check-out by assisting with guest luggage from room when requested.
- Arranges taxis for guests when required.
- Always have an umbrella accessible to assist guests to and from the entrance and their vehicle when required.
- Promotes the hotel by inviting guests to come again.
Assists guests throughout their stay
- Provide courteous and prompt service to guest requests and enquiries.
- Keep up to date with any changes to facilities within the hotel
- Provide guests with a vast knowledge of city attractions and activities.
- Promotes the hotel and area services and attractions
- Responds to customer inquiries for information
- Arranges for local ground transportation
- Delivers phone messages, mail or packages, faxes, flowers, etc. to guest rooms
- Collects and returns outgoing laundry and dry cleaning
- Pages customers in lobby or other areas of hotel as needed
Maintains the upkeep and appearance of the hotel lobby and entrance
- Maintains the upkeep and appearance of the hotel lobby and entrance, performing light cleaning as required.
- Maintains newspaper stands.
- Replaces promotional items as needed.
- Perform other duties as required by Chief Concierge, Executive Assistant Manager or any other duty managers.
Contributes to the overall security of the hotel by reporting unusual occurrences to security:
- Reports entrance of un authorised, undesirable or suspicious people to Manager on Duty.
- Notifies security of potential security problems with customers.
- Turns lost articles to ‘Lost Property’.
- Exhibits knowledge of all hotel emergency procedures.
- Keeps entrance clear of cars.
- Reports burnt out lights and dysfunctional elevators to Engineering.
- Ensure hotel vehicles are well maintained.
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performs other duties required to provide the service brand behavior and genuine hospitality
Adheres to hotel policies and procedures:
- Attends work on time and as scheduled.
- Follows hotel grooming, hygiene and dress standards.
- Minimise safety hazards by following all safety rules and procedures.
- Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Qualifications
Diploma in Hotel Management/ Front Office
Additional Information
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
Guaranteed minimum of 30% off for your Friends & Family
Exclusive Discounts on Breakfast, Food & Beverage, Spa and more
Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.
Apply now and let’s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.
