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Open nowPosted 320 days ago

Reservations and Communication Centre Agent

Radisson Hotel Group940 open roles

Where
Riyadh, Saudi Arabia
Work mode
On site
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Your applicationOpen nowReservations and Communication Centre AgentRadisson Hotel Group · Riyadh, Saudi Arabia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Radisson Hotel Group's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.4% of postings close within 7 days. Measured by our own scanner across the market. Radisson Hotel Group postings stay open a median of 1 days.

Share of postings closed within
  1. 1.5%1 day
  2. 3.5%3 days
  3. 7.4%7 days
  4. 13.2%14 days
  5. 34.5%30 days
This job: posted 320 days ago

Radisson Hotel Group median: 1 days open

The posting

Job Description

  • Respond promptly and courteously to all reservation inquiries via phone, email, and online channels.
  • Process new bookings, modifications, and cancellations accurately in the reservation system.
  • Ensure all information is recorded correctly, including guest details, special requests, and payment information.
  • Promote hotel facilities and upsell room categories and packages to maximize revenue.
  • Maintain strong product knowledge of the hotel, room types, rates, and promotions.
  • Handle guest inquiries and complaints professionally, ensuring satisfaction and resolution.
  • Coordinate with the Front Office, Sales, and Revenue departments to ensure smooth guest experiences.
  • Follow up on tentative and group bookings, ensuring conversion and accuracy.
  • Prepare daily reservation reports and assist in updating occupancy forecasts.
  • Maintain confidentiality of guest information and adhere to company policies and procedures.

Qualifications

  • Diploma or Bachelor’s degree in Hospitality, Business, or a related field.
  • Previous experience in a reservations or customer service role, preferably in the hospitality industry.
  • Proficiency in hotel reservation systems (e.g., Opera, Fidelio, or similar PMS).
  • Excellent communication skills in English (Arabic is a plus).
  • Strong organizational and multitasking abilities.
  • Customer-oriented attitude with a focus on problem-solving.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Attention to detail and accuracy in data entry.
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    The review screen in CV Rocket: how each CV was read, round by round.

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