The posting
Company Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job Description
Guest Experience
- Ensure warm, professional, and engaging service is consistently delivered
- Build strong guest relationships and create memorable experiences
- Respond promptly and professionally to guest feedback and service recovery opportunities
- Drive guest engagement through innovative beverage offerings and promotions
- Maintain a visible presence during service periods to support the team
Operational Management
- Oversee the daily operation of the bar and ensure smooth service delivery
- Ensure all opening, operating, and closing procedures are completed to standard
- Monitor service quality, presentation, cleanliness, and ambience
- Develop and maintain beverage menus, signature cocktails, and seasonal offerings
- Coordinate with kitchen and service teams to ensure seamless operations
- Ensure all equipment is maintained and operating safely
Financial Performance
- Manage beverage cost, inventory, and stock control processes
- Conduct regular stocktakes and investigate discrepancies
- Monitor sales performance and identify revenue opportunities
- Analyse business performance and implement initiatives to improve profitability
- Ensure accurate billing, cash handling, and financial reporting
Product Knowledge
- Maintain expert knowledge of cocktails, wines, beers, spirits, and beverage trends
- Introduce innovative beverage concepts aligned with the Radisson RED brand
- Train team members on product knowledge, upselling techniques, and service standards
- Work with suppliers to source quality products and support promotional activities
Quality & Compliance
- Ensure compliance with all licensing laws relating to the responsible service of alcohol
- Maintain the highest standards of hygiene, sanitation, and workplace safety
- Ensure compliance with hotel policies, brand standards, and operating procedures
- Manage food safety and health & safety requirements within the bar operation
- Ensure all team members maintain professional grooming and presentation standards
Team Collaboration
- Work closely with Food & Beverage leadership to achieve departmental objectives
- Collaborate with Events, Kitchen, Front Office, and Sales teams to deliver successful functions and promotions
- Participate in management meetings, briefings, and training initiatives
- Support continuous improvement projects across the Food & Beverage department
Qualifications
Education & Experience
- Diploma or Degree in Hospitality Management or related field preferred
- Minimum 3–5 years' experience in bar operations within a premium hotel, restaurant, or hospitality environment
- Minimum 2 years' experience managing bars
- Experience with beverage menu development, inventory management, and financial understanding/Beverage Revenue reporting
Skills & Competencies
- Strong leadership and people management skills
- Excellent communication and interpersonal abilities
- Commercial acumen with strong financial and analytical skills
- Exceptional guest service orientation
- Advanced knowledge of wines, spirits, cocktails, and mixology
- Strong organisational and problem-solving skills
- Ability to work effectively under pressure in a fast-paced environment
- Proficiency with POS systems and inventory management software
- High attention to detail and commitment to quality
Other Requirements & Certifications
- Current Responsible Service of Alcohol certification (or New Zealand equivalent)
- LCQ and DM Certification from New Zealand
- First Aid certification is an advantage
- Flexibility to work shifts, weekends, evenings, and public holidays
- Multilingual skills are a plus
Note: Applicants must have current legal working rights in New Zealand (NZ Citizen, Permanent Resident, or a valid work visa). Visa sponsorship is not available for this position, and only eligible applicants will be shortlisted.
Additional Information
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.
Apply now and let’s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know. Kindly note sponsorship is not available for this position.
