The posting
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Currently undergoing the most significant transformation in its nearly four-decade history, Signia Hilton Naples Grande Beach Resort is being reimagined through a comprehensive resort-wide renovation set to redefine the guest experience. Updates will introduce redesigned guest rooms and suites, vibrant culinary offerings, destination-inspired experiences, premium wellness amenities, dynamic social and gathering spaces that encourage guest connection, along with Signia Hilton's warm, anticipatory service.
Naples Grande Beach Resort is Set among lush mangrove forests on Florida’s Paradise Coast; Naples Grande Beach Resort is a 474-room retreat offering direct access to three miles of white sand beach. The iconic resort is currently undergoing a transformative, property-wide revitalization that will debut in early 2027, ushering in a new era of modern coastal luxury. The comprehensive reimagination will refresh guest accommodations, dining venues, public spaces and select meetings and event offerings while honoring the timeless beauty and the natural surroundings of Naples. The resort features more than 88,000 square feet of indoor and outdoor meeting and event space, multiple dining outlets and a full-service spa, making it a premier destination for leisure travelers, groups and special events.
Whether you are just starting your career or looking to advance in the hospitality industry, we have opportunities for individuals at all levels of experience. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide attractive benefits and comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort. Take the first step towards a rewarding career by applying today.
What you will have an opportunity to do:
Bathing Water Operations
· Monitor and maintain swimming pools, spas, hot tubs, children’s pools, splash pads, and other bathing facilities.
· Test and document water chemistry at required intervals, including:
o Free and combined chlorine or applicable disinfectant levels.
o pH.
o Total alkalinity.
o Calcium hardness.
o Cyanuric acid where applicable.
o Water temperature.
o Other parameters required by applicable regulations or resort procedures.
· Adjust chemical levels safely and accurately to maintain required operating ranges.
· Monitor automated chemical-feed and water-treatment systems.
· Inspect and maintain pumps, filters, strainers, heaters, heat exchangers, chemical feeders, controllers, valves, circulation systems, and related equipment.
· Maintain proper circulation, filtration, turnover, and water levels.
· Perform or coordinate filter cleaning, backwashing, media maintenance, and other scheduled water-treatment procedures.
· Inspect pool surfaces, drains, skimmers, return fittings, ladders, handrails, covers, grates, and other components for proper condition.
· Monitor pool water clarity and immediately investigate abnormal discoloration, odors, foaming, or other water-quality concerns.
· Respond promptly to water-quality problems, equipment failures, contamination events, and other aquatic emergencies.
· Follow established procedures for pool closures, chemical treatment, contamination response, and reopening.
· Maintain accurate daily operating logs, chemical records, equipment readings, inspections, and maintenance documentation.
Non-Bathing Bodies of Water
· Monitor and maintain non-bathing water features, including decorative ponds, lagoons, fountains, reflecting pools, and similar resort water features.
· Inspect pumps, circulation systems, filters, aeration equipment, fountains, skimmers, and water-feature controls.
· Maintain appropriate water levels and circulation.
· Monitor water appearance, odor, algae growth, debris, and other conditions affecting appearance or environmental quality.
· Perform or coordinate cleaning, algae control, debris removal, and preventive maintenance.
· Ensure non-bathing areas are appropriately identified and maintained to prevent guest access where required.
· Coordinate with Engineering and approved contractors for specialized treatment or maintenance.
· Follow applicable environmental, health, and safety requirements for non-bathing water systems.
Chemical Handling and Safety
· Safely receive, store, handle, transport, and use pool chemicals and water-treatment products.
· Maintain proper separation and storage of incompatible chemicals.
· Inspect chemical storage areas, ventilation, containment, labeling, and safety equipment.
· Maintain chemical inventories and notify management when supplies need to be replenished.
· Follow Safety Data Sheets (SDS), manufacturer instructions, resort procedures, and applicable regulations.
· Use appropriate PPE when handling chemicals.
· Follow lockout/tagout procedures when servicing pumps, motors, chemical-feed systems, and other equipment.
· Immediately report chemical spills, leaks, exposure incidents, equipment hazards, and unsafe conditions.
Preventive Maintenance
· Establish and perform routine inspections of aquatic equipment and water-treatment systems.
· Identify potential equipment failures before they affect guests or water quality.
· Replace or coordinate replacement of worn pumps, seals, valves, filters, gauges, tubing, fittings, and other components.
· Maintain pool equipment rooms, chemical rooms, pump rooms, and surrounding service areas in a clean and organized condition.
· Coordinate major repairs with the Engineering Department and qualified outside contractors.
· Maintain preventive-maintenance schedules and work orders through the resort’s CMMS when applicable.
Guest Safety and Facility Inspection
· Conduct routine inspections of pool decks, surrounding areas, access points, signage, safety equipment, and aquatic facilities.
· Report or correct unsafe conditions immediately.
· Ensure required pool safety equipment is accessible and in serviceable condition.
· Monitor for hazards such as slippery surfaces, damaged grates, loose handrails, inadequate signage, electrical hazards, and chemical leaks.
· Coordinate with Lifeguards, Recreation, Security, and management regarding pool closures and safety concerns.
· Assist with emergency response procedures involving aquatic facilities when required.
· Maintain a professional and guest-focused presence while working in guest areas.
Regulatory and Documentation Responsibilities
· Maintain current Certified Pool Operator certification and any additional licenses or credentials required by the applicable jurisdiction.
· Ensure aquatic operations comply with applicable health department, environmental, safety, and resort requirements.
· Maintain required inspection reports, water-quality logs, chemical records, maintenance records, and incident documentation.
· Prepare facilities and records for regulatory inspections.
· Immediately notify management of conditions that may require closure or regulatory notification.
· Stay current on changes to applicable pool, spa, water-treatment, chemical-safety, and environmental requirements.
What are we looking for?
Required Qualifications
· Current Certified Pool Operator (CPO) certification or equivalent recognized aquatic-facility operator certification.
· Minimum 2–3 years of experience operating and maintaining commercial, hotel, resort, municipal, or similar aquatic facilities preferred.
· Strong knowledge of pool and spa water chemistry and chemical treatment.
· Working knowledge of pumps, filtration systems, circulation systems, chemical-feed systems, heaters, controllers, and aquatic mechanical equipment.
· Ability to accurately perform water testing and maintain detailed operating records.
· Knowledge of safe handling and storage of pool chemicals.
· Ability to recognize water-quality problems and equipment malfunctions.
· Strong attention to detail and commitment to guest and employee safety.
· Ability to work independently and coordinate effectively with Engineering and Recreation teams.
Preferred Qualifications
· Experience operating aquatic facilities at a large beach resort, hotel, or multi-pool property.
· Experience with multiple swimming pools and spas operating simultaneously.
· Experience with automated chemical monitoring and dosing systems.
· Experience with commercial filtration and circulation systems.
· Experience with fountains, lagoons, decorative ponds, and other non-bathing water features.
· HVAC, plumbing, electrical, mechanical, or water-treatment experience is a plus.
Physical Requirements
· Walk and stand for extended periods.
· Work outdoors in hot, humid, sunny, windy, and wet conditions.
· Work around swimming pools, spas, mechanical rooms, chemical rooms, and water-treatment equipment.
· Lift and carry chemical containers, tools, equipment, and maintenance materials in accordance with safe lifting practices.
· Climb ladders and stairs and access pumps, filters, tanks, and mechanical equipment.
· Bend, kneel, reach, push, and pull as necessary to perform maintenance tasks.
· Wear appropriate PPE, including respiratory or chemical-protection equipment when required by the applicable procedure.
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
