Head of Deployment (Customer Success) — Flow Engineering
San Francisco, California, United States; San Francisco
Flow is the systems engineering platform for the world's best hardware teams. Companies like Rivian run their programs on Flow, keeping requirements, interfaces, tests, and design decisions connected in one live system instead of scattered across documents and legacy tools. We're growing fast, backed by Sequoia, and selling into an industry that is actively rethinking how engineering work gets done.
Our technical win is consultative. In mid-market and enterprise deals, our SEs run a structured two-week evaluation where they don't just prove the product works. They sit with systems engineers and chief engineers and help them redesign how their organization does engineering to move faster. When we win, it's because we’ve demonstrated to the customer a new way of working, not because we checked more feature boxes.
Right now we have a small SE team and no playbook. Deals get won, but they're won on individual effort rather than a system.
Your job is to build that machine while running deals inside it. You'll carry evaluations yourself from day one, codify what already works on the team into a playbook anyone strong can run, and then hire and ramp the team that runs it. We plan to grow from to 10+ across regions in the next 12 months. The hiring bar, the ramp program, and the eval framework are yours to design and own.
You'll report to the Head of Sales and work as a peer to our AE team. You'll also help design the handoff from technical win to deployment as we build out post-sales.
Seen 6 hours ago.
Original posting on Sequoia portfolio's site ↗
Posting text belongs to the employer. Removal requests: contact us.
Nearby
Same employer first, then the same role elsewhere.
San Francisco, California, United States; San Francisco
Singapore; Remote - Singapore
San Francisco, California, United States; San Francisco Bay Area or Remote
Mountain View, California, United States; Mountain View, CA; San Francisco, CA; Pittsburgh, PA
Pittsburgh, Pennsylvania, United States; Pittsburgh, PA; Dallas, TX
One job at a time
Pick the job you actually want and we write for it.