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Open nowPosted 61 days ago

System Admin & Service Desk _Bilingual (English/ Korean)

Woongjin, Inc74 open roles

Where
Plano, TX, United States
Work mode
On site
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Your applicationOpen nowSystem Admin & Service Desk _Bilingual (English/ Korean)Woongjin, Inc · Plano, TX, United States

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

7.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.5%1 day
  2. 3.5%3 days
  3. 7.4%7 days
  4. 13.1%14 days
  5. 34.4%30 days
This job: posted 61 days ago

The posting

Company Description

For More Open Positions Visit us at:

http://recruiting.woongjininc.com/

Our Mission

WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Benefits

  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • 401(k)
  • Paid Sick hours

Job Description

  • Service Desk & Customer Support
  • System Administration (Jira/MSP+/Web Systems)
  • Data Analysis (Excel/KPI/Reporting)
  • AI-Driven Automation & AI-assisted Development
  • Continuous Process Improvement (Agile Mindset) on QA/System failure issues
  • Perform basic to intermediate system administration tasks, including User and access management
  • System configuration: Workflow and process maintenance, Issue investigation and escalation
  • Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.

Qualifications

  • Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
  • 5+ years of experience in one or more of the following areas:
  • Service Desk / Help Desk Operations
  • IT Operations or Application Support
  • System Administration
  • Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
  • Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.
  • Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.

Special Skills & Qualifications

  • Experience with Jira or other ticketing/workflow management systems preferred.
  • Understanding of web-based applications and system integrations.
  • Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologie

Additional Information

All your information will be kept confidential according to EEO guidelines.

*** NO C2C ***

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