The posting
About the role:
We are seeking a Senior Service Parts Planner who will play a crucial role in ensuring parts, tools, and other assets are available where and when field service needs them.
This role is responsible for the end-to-end service parts lifecycle: demand forecasting, stocking strategy, managing spares production work orders, and coordinating field material returns in support of instrument uptime and service-level commitments.
The role works closely with supply chain, logistics, quality, manufacturing, sustaining engineering, and field service to optimize inventory, reduce order-to-site lead times, and resolve parts issues.
What you will be doing:
- Spares Planning: Develop and maintain spares forecast/demand plans. Define planning methods (e.g., min-max, safety stock, forecast-based). Set up and maintain MRP and master data. Plan for part obsolescence: coordinate end-of-life notifications, last-time buys, and parts substitutions with supplier management and sustaining engineering. Assist in developing and executing NPI and end-of-support spares strategies.
- Inventory Management & Parts Availability: Maintain and report inventory levels, fill rates, and backorder status across all locations. Manage work order activities for spares production and refurbishment. Serve as the documented point of escalation for parts shortages blocking service work. Prioritize allocation based on material lead times, availability, and customer impact.
- Field Material Returns Management: Implement end-to-end field material return processes: return authorization, receipt tracking, triage, and disposition (investigation, refurbish, scrap, warranty claim). Ensure returned assets are recovered with accurate inventory/financial records. Coordinate vendor RMAs, warranty claims, and internal repair vs. refurbishment decisions with manufacturing.
- Part Reliability & Change Management: Ensure parts subject to quarantine, recall, or inspection are properly handled to protect inventory reliability in distribution centers. Coordinate investigations and CAPAs on spares out-of-box failures with logistics, quality, and manufacturing. Coordinate tool calibration services, repair/replacement, and logistics for service needs. Review engineering change orders (ECOs) affecting spare parts. Ensure parts are set up with correct attributes for service needs in SFDC and Oracle.
- Logistics and Costs Optimization: Track parts shipment performance metrics, including partial shipments, backorder aging. Collaborate with logistics and distribution centers to reduce order fulfillment lead times and improve delivery predictability. Optimize part availability and storage logistics costs through use of forward stocking locations, 3PLs, and effective Field Service Engineer (FSE) trunk stock utilization.
Minimum Requirements:
- Bachelor’s degree in Business Administration, Supply Chain Management, Engineering, or a related field.
- 5 years of experience in service/spare parts planning, inventory management, or supply chain management.
- Strong understanding of MRP systems and inventory control methods.
- Knowledge of field service operations and logistics.
- Excellent analytical and problem-solving skills.
- Effective communication and interpersonal skills.
Preferred Qualifications:
- APICS certification (CPIM or CSCP).
- Experience with ERP and CRM/FSM systems (e.g., Oracle, SAP, Salesforce, ServiceMax).
- Experience coordinating field material returns, refurbishments, RMAs, and warranty processes.
- Experience supporting serviced instruments in life sciences, diagnostics, or capital equipment industries.
- Project management experience.
Below is the base pay range for this full-time position. The actual base pay will depend on several factors unique to each candidate, including one’s skills, qualifications, and experience. At 10x, base pay is also just one component of the Company’s total compensation package. This role is also eligible for 10x’s equity grants, its comprehensive health and retirement benefit programs, and its annual bonus program or sales incentive program. During the hiring process, your 10x recruiter can share more about the Company’s total compensation package.
Our teams are empowered and encouraged to follow their passions, pursue new ideas, and perform at their best in an inclusive and dynamic environment. We know that behind every scientific breakthrough, there is a deep infrastructure of talented people driving the life sciences industry and making it possible for scientists and clinicians to make new strides. We are dedicated to finding the very best person for every aspect of our work because the innovations and discoveries that we enable together will lead to better technologies, better treatments, and a better future. Find out how you can make a 10x difference.
Individuals seeking employment at 10x Genomics are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation, or any other characteristic protected by applicable law. 10x does not accept unsolicited applicants submitted by third-party recruiters or agencies. Any resume or application submitted to 10x without a vendor agreement in place will be considered unsolicited and property of 10x, and 10x will not pay a placement fee.
Please be aware of recruitment scams impersonating 10x Genomics. All recruiting communication will come from email addresses @10xgenomics.com. We also want to encourage you to apply to 10x Genomics positions directly on our careers site, https://careers.kula.ai/10xgenomics?pid=171812447059&domain=10xgenomics.com or from reputable third party sites, such as LinkedIn or Indeed. We will never request payment or sensitive personal information during the recruiting process.
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