The posting
Job Summary
Lead and manage daily restaurant operations to ensure efficient service delivery, high-quality food standards, and excellent customer experiences. Drive team performance, oversee inventory and sales, and maintain compliance with hygiene and safety regulations.
Responsibilities
- Oversee daily restaurant operations to ensure smooth, efficient service and workflow
- Manage, supervise, and motivate restaurant staff to uphold high service standards and operational excellence
- Prepare staff work schedules, duty rosters, and manage attendance to optimize workforce deployment
- Monitor staff performance, conduct training sessions, and enforce discipline to maintain team effectiveness
- Deliver excellent customer service by professionally handling feedback, enquiries, and complaints
- Monitor food quality, presentation, and service standards to ensure customer satisfaction
- Oversee inventory management, stock control, and timely ordering of food and beverage supplies
- Track daily sales, operating expenses, and overall restaurant performance to support business goals
- Ensure accurate cash handling, POS operations, and daily sales reporting for financial integrity
- Maintain cleanliness, hygiene, and food safety standards in compliance with SFA regulations
- Ensure proper maintenance of all restaurant equipment and facilities to support operations
- Coordinate with kitchen and service teams to maintain smooth workflow and service delivery
- Implement operational procedures and company policies to standardize processes
- Assist in achieving sales targets, controlling costs, and improving overall business performance
- Perform other duties as assigned by management to support restaurant objectives
Preferred competencies and qualifications
- Minimum 2–3 years of relevant experience in restaurant or F&B operations
- Previous experience in a supervisory or managerial role
- Strong leadership, communication, and problem-solving skills
- Good knowledge of restaurant operations, food hygiene, and safety standards
- Ability to manage a team and work effectively in a fast-paced environment
- Customer-oriented mindset with a positive working attitude
- Willingness to work shifts, weekends, and public holidays



