The posting
Lead with Purpose, Unlock Your Team’s Passion
At LPL, people leaders hold the key to the employee experience — shaping culture, driving performance, and guiding individuals to new heights. Because when that happens, we all win – clients, LPL, and most importantly, our employees.
If you're ready to lead with intention and discover what’s possible, LPL Financial invites you to apply today.
Job Overview:
LPL Financial is seeking a leader to oversee Observability Engineering and Operations Monitoring capabilities across the enterprise. This role is responsible for leading and developing a team focused on monitoring strategy, platform engineering, operational intake, incident support, and observability practices that improve system reliability, performance, and operational effectiveness. The successful candidate will partner across technology teams to implement scalable monitoring solutions and support LPL's hybrid and cloud-based technology ecosystem.
Responsibilities:
- Lead, coach, and develop the Operations Monitoring team while fostering engagement, accountability, and collaboration.
- Participate in the development and execution of Technology Operations strategies related to monitoring, operational intake, infrastructure, and day-to-day operations.
- Oversee the design, implementation, documentation, security, and ongoing support of enterprise monitoring platforms and services.
- Establish and maintain operational procedures, resource plans, and support schedules for monitoring tools and services.
- Support production incident management activities, including escalation, communication, coordination, and resolution efforts.
- Partner with Technology Operations leadership to evaluate and recommend monitoring technologies that support business and technology objectives.
- Develop and enhance operational intake processes to ensure effective end-to-end monitoring, problem detection, root cause identification, and incident response.
- Implement and maintain governance, policies, procedures, access controls, and service catalog processes for monitoring platforms.
- Provide monitoring support capabilities across applications, infrastructure, cloud environments, and hardware platforms.
- Research emerging technologies and recommend solutions that improve operational efficiency, scalability, flexibility, and cost effectiveness.
- Monitor industry trends and advise technology leadership on relevant technologies and operational practices.
- Provide support during after-hours deployments, maintenance activities, and critical production events as required.
What Are We Looking For?
We are seeking leaders who are committed to pursue greatness, act with integrity, and are driven to help our clients succeed. Successful candidates demonstrate the ability to win together through collaboration, accountability, and partnership while helping to create and share joy by fostering an engaging and inclusive work environment that supports innovation and operational excellence.
Requirements:
- 10+ years of experience managing and directing IT operations, including infrastructure planning and development.
- Dynatrace Administrator Certification.
- Experience with Dynatrace, AWS, ELK, systems design methodologies, enterprise applications, web-based systems, data communications technologies, application frameworks, Agile development practices, open-source technologies, business intelligence, and data analytics.
- Experience monitoring cloud computing technologies, including AWS Lambda, AWS Fargate, AWS Glue, and Amazon EC2.
- Experience with observability and Site Reliability Engineering (SRE) practices and technologies.
Core Competencies:
- Proven analytical, strategic, conceptual thinking, and execution skills.
- Proven ability to effectively utilize analytical techniques designed to reduce the frequency, duration, and impact of business disruptions.
- Strong verbal and written communication skills, including the ability to explain technical concepts to technical leaders and senior executives.
- Strong leadership, interpersonal, and collaboration skills.
- Proven ability to increase employee engagement and build, retain, and manage high-performing teams.
- In-depth knowledge of IT practices, trends, and operating policies within the financial services industry.
- Strong project management skills and experience leading change, process improvement, and operational performance initiatives.
- Ability to collaborate, build relationships, and influence stakeholders across organizational levels.
- Strong problem-solving and troubleshooting skills, including the ability to identify and evaluate technical risks and opportunities.
- Ability to manage competing priorities and adapt to changing business needs.
- Commitment to continuous learning and staying current with emerging technologies.
Preferences:
- Cross-platform experience and certifications in cloud, Windows Server, Linux/AIX, networking, virtualization, database, and storage technologies.
- Experience with metrics, logging, and observability platforms such as SolarWinds, ELK, and Grafana.
- Experience with ITOM integrations and single-pane-of-glass solutions, including ServiceNow.
- Experience with AIOps platforms such as BigPanda, Moogsoft, ServiceNow, or Elastic.
- Experience with middleware and data service technologies including F5, Tibco, Kafka, DataPower, MuleSoft, caching platforms, MapR, ForgeRock, and WorkFusion.
Pay Range:
$113,609.00 - $189,314.00
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
Company Overview:
LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.
At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.
For further information about LPL, please visit www.lpl.com.
Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.
EAC 5.19.26
