The posting
Title
Pre-Sales Engineer
Requirements Japanese Bilingual Hybrid in NYC
Overview
- Drive business growth by understanding customer needs and recommending appropriate technical solutions.
- Support sales activities by providing technical expertise, delivering solution demonstrations, and clearly communicating the value of products and services.
- Collaborate with customers, sales teams, and technical teams to develop solutions and build trusted relationships.
- Contribute to customer success and business growth through effective problem-solving and technical consultation.
- Develop expertise in technology, customer engagement, and solution-based selling while working in a collaborative and innovative environment.
Objectives of the Role
- Understanding customer needs and aligning product offerings with their requirements.
- Providing technical expertise and guidance to customers throughout the sales process.
- Conducting product demonstrations and delivering compelling presentations to showcase the value of our solutions based on own research and information gathering.
- Collaborating with the sales team to identify and qualify sales opportunities.
- Developing and maintaining strong customer relationships to increase customer satisfaction and loyalty.
- Contributing to sales strategies, pricing decisions, and contract negotiations based on technical considerations.
Duties
Technical Expertise
- Deep understanding of the company's products and services, including the technical aspects and functionalities.
- Ability to explain complex technical information in a clear and concise manner to both technical and non-technical audiences.
Sales Support
- Collaborate with internal teams to gather customer needs and technical requirements and ensure the successful implementation of solutions.
- Develop and present technical solutions to potential and existing customers.
- Assist with the development of sales proposals and presentations such as technical proposals, BOM, and basic design including the products/services pricing based on the cost.
- Conduct product/service demonstrations and presentations to showcase key features, functionalities, and value proposition, and address technical questions and concerns from customers.
- Liaise with the engineering or technical team to address technical concerns or requirements.
- Provide post-sales support to customers, including technical troubleshooting and customer training, ensuring their satisfaction with the product or service.
- Develop and deliver technical documentation, including user manuals, technical specifications, and product training sessions.
- Work with customers to secure and renew orders.
Relationship Building
- Build and maintain strong relationships with customers and other stakeholders.
- Identify and qualifying potential leads.
- Providing ongoing support and training to customers.
- Study customer needs, pain points, and business challenges and create a customized sales proposal with the sales team.
- Provide pre-sales support by answering technical inquiries and participating in sales meetings.
Market Knowledge
- Stay up to date on industry trends, market dynamics, emerging technologies, and competitor offerings.
- Identify new business opportunities and develop strategies to capture them.
- Participate in sales meetings, trade shows, and industry events to promote our products or services.
- Provide active feedback and insights to the product development team on customer needs and market trends.
Required Skills and Qualifications
- BA bachelor's degree in engineering, computer science, or a related field.
- Japanese and English bilingual proficiency is required.
- Ability to work independently and collaboratively within a team.
- Willingness to travel as required.
Technical Skills:
- Strong technical background and ability to understand complex technical concepts and effectively communicate them to both technical and nontechnical audiences.
- 2+ years of experience as an IT Engineer or in a similar technical role.
Communication and Presentation Skills:
- Demonstrable experience in presenting technical products and services to customers, providing expert advice, and troubleshooting customer queries.
- Excellent interpersonal and communication skills with the ability to build rapport and establish strong relationships with customers and internal teams.
Sales Skills:
- Ability to build relationships, identify customer needs, and close deals.
- Self-motivated and target-driven with a proven track record of meeting or exceeding sales targets and driving revenue growth.
Analytical/Problem-Solving Skills:
- Strong problem-solving and analytical skills, with the ability to identify customer needs and propose innovative solutions.
Preferred Skills and Qualifications
- Knowledge of the Japanese market in North America and customer preferences.
- Familiarity with on-prem, hybrid, cloud, and security solutions by Microsoft, Cisco, and other vendors.
- Experience creating technical documents, such as technical proposals, BOM, and basic design.
- Strong negotiation and persuasion skills.
- Experience working with cross-functional teams, including product development and marketing
Job Type: Full-time
Pay: $25.00 - $40.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Education:
- Bachelor's (Preferred)
Experience:
- Systems engineering: 2 years (Preferred)
Language:
- Japanese (Required)
Ability to Commute:
- New York, NY 10006 (Required)
Ability to Relocate:
- New York, NY 10006: Relocate before starting work (Required)
Work Location: Hybrid remote in New York, NY 10006
