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Open nowPosted 17 hours ago

Client Delivery Manager

abdulrauf1-1741255834233 open roles

Where
Cairo, Egypt
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Your applicationOpen nowClient Delivery Managerabdulrauf1-1741255834 · Cairo, Egypt

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7.7% of postings close within 7 days. Measured by our own scanner across the market. abdulrauf1-1741255834 postings stay open a median of 1 days.

Share of postings closed within
  1. 1.4%1 day
  2. 3.5%3 days
  3. 7.7%7 days
  4. 13.4%14 days
  5. 34.5%30 days
This job: posted 17 hours ago

abdulrauf1-1741255834 median: 1 days open

The posting

Purpose of the Role

The Client Delivery Manager is the single point of accountability for the delivery of a major enterprise software platform to a large utility client. The role owns the client relationship day-to-day, drives contractual milestones through to formal acceptance, and protects both the delivery schedule and the commercial terms of the contract.

This is a governance and relationship role, not an engineering one. The postholder works in partnership with CTO and with a Product Manager who owns scope definition, and with Business Development Director who owns the commercial relationship above the project.

Key Responsibilities

Client Relationship

  • Act as the client's primary point of contact for all delivery matters.
  • Run the weekly status meeting and issue the written status report and action log.
  • Maintain and actively manage the client stakeholder map — control centre engineers, IT, procurement, and the executive sponsor.
  • Escalate early and in writing. No issue should reach the company first from the client's side.

Delivery Governance

  • Own the master schedule and drive it against contractual milestones.
  • Maintain the RAID log (risks, assumptions, issues, dependencies) and review it weekly with the delivery team.
  • Coordinate FAT, SAT, UAT, training, and go-live readiness in partnership with the Technical Delivery Lead.
  • Chair the bi-weekly steering committee with both executive sponsors.

Commercial Protection

  • Drive milestone acceptance sign-offs, which are the contractual triggers for invoicing.
  • Enforce change control: no scope moves without a documented, priced, and signed change request.
  • Flag margin risk, schedule slippage, and dependency failures to the Delivery Director before they translate into cost.
  • Support Business Development on change order pricing and expansion opportunities.

Internal Coordination

  • Translate client requirements and complaints into work the engineering team can consume.
  • Interface with the Product Manager on scope definition and backlog priority, protecting the product roadmap from unmanaged client-specific demands.
  • Direct the Project Coordinator on documentation, minutes, trackers, and the invoicing pack.
  • Shield the engineering team from unmanaged client interruption.

Post Go-Live

  • Transition the account into support and SLA governance.
  • Identify follow-on work and hand qualified opportunities to Business Development.

Requirements

Essential

  • Bachelor's degree in engineering, computer science, or a related field.
  • Seven or more years in delivery or project management of enterprise software for large organisations.
  • Demonstrated experience delivering to Egyptian utility, government, or state-owned clients — including procurement culture, approval chains, and formal correspondence.
  • Track record of owning contractual milestones through to client acceptance and payment.
  • Strong technical literacy: able to read architecture diagrams, interrogate estimates, and recognise when an engineering explanation does not hold.
  • Fluent Arabic and English, including formal written reporting (French or German is a plus).

Desirable

  • Exposure to SCADA, EMS, ADMS, or OT environments in any capacity.
  • Familiarity with utility control centre operations.
  • PMP, PRINCE2, or an equivalent project management qualification.
  • Prior experience working with transmission or distribution utilities.

Attributes

  • Comfortable being the person who says no to the client.
  • Writes clearly and often — the paper trail is part of the job.
  • Curious about the technical domain without wanting to do the technical work.

Success Measures — First 12 Months

  • Milestone acceptance sign-offs obtained on or ahead of contractual dates.
  • Collections achieved against invoiced milestones.
  • Zero unpriced scope delivered.
  • Client escalations resolved at project level rather than escalated to executive level.
  • Steering committee cadence maintained without slippage.
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