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Open nowFirst seen 1 hour ago

Tier 2 Application Support

abra_rnd/15.00792 open roles

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Your applicationOpen nowTier 2 Application Supportabra_rnd/15.007 · Center

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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. abra_rnd/15.007 postings stay open a median of 10 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: first seen 1 hour ago

abra_rnd/15.007 median: 10 days open

The posting

abra professional services is seeking an experienced Tier 2 Application Support Specialist to provide advanced technical support for enterprise applications, troubleshoot complex system issues, and serve as a key technical expert within the Information Systems support team.

This is a full-time position located in central Israel.

Key Responsibilities:

  • Provide advanced application support to Tier 1 support representatives, including technical guidance, mentoring, and knowledge sharing.
  • Serve as a subject matter expert for enterprise applications and business systems.
  • Investigate, diagnose, and resolve complex application issues using advanced system permissions.
  • Collaborate with Development, Implementation, and Deployment teams to manage and resolve incidents.
  • Lead the resolution of cross-system issues affecting organization-wide business processes.
  • Identify recurring system issues, improve support processes, and promote long-term solutions.
  • Develop, maintain, and share technical knowledge and best practices within the support team.

Requirements

Requirements:

  • Proven experience in advanced application support (Tier 2) – mandatory.
  • Experience working with Development, Implementation, and Deployment teams – mandatory.
  • Hands-on experience investigating and troubleshooting complex issues in enterprise systems – mandatory.
  • Strong understanding of business processes and integrations between enterprise applications – mandatory.
  • Ability to work independently, take ownership, and manage issues from investigation through resolution – mandatory.
  • Excellent customer service orientation, communication, and interpersonal skills – mandatory.
  • Strong analytical thinking, independent learning abilities, and a broad system-level perspective – mandatory.

Advantages:

  • Experience supporting enterprise ERP and CRM systems.
  • Hands-on experience supporting Tefenit ERP – significant advantage.
  • Hands-on experience supporting Salesforce CRM – significant advantage.
  • Familiarity with cross-organizational business processes and system integrations.
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