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Open nowPosted 3 days ago

Helpdeskmedewerker first line

Accent

Where
Roeselare, Belgium
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Your applicationOpen nowHelpdeskmedewerker first lineAccent · Roeselare, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Accent's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.8%30 days
  6. 59.0%60 days
This job: posted 3 days ago

The posting

Zo ziet je job er uit

Voor de functie van Helpdeskmedewerker First Line (IT & Telecom) te Roeselare is dit je volgende takenpakket:

  • Je beantwoordt vragen van klanten via telefoon en e-mail.
  • Je registreert klantvragen en volgt tickets nauwgezet op.
  • Je probeert eerstelijnsproblemen zelfstandig op te lossen.
  • Je schakelt technische collega's in wanneer een probleem verdere analyse vraagt.
  • Je houdt klanten op de hoogte van de voortgang en de oplossing.
  • Je leert de telefonie-, IT- en telecomoplossingen steeds beter kennen.
  • Je zorgt ervoor dat klantendossiers correct en volledig worden bijgehouden.

Dit heb je nodig voor de job

Voor de functie van Helpdeskmedewerker First Line (IT & Telecom) te Roeselare beschik jij over het volgende:

  • Je bent klantgericht en communiceert helder en vriendelijk.
  • Je hebt interesse in IT en telecom en wilt hierover bijleren.
  • Je werkt nauwkeurig, bent leergierig en neemt initiatief.
  • Je kunt goed luisteren en blijft rustig wanneer een klant met een probleem zit.
  • Je durft vragen te stellen en collega's in te schakelen wanneer dat nodig is.
  • Je spreekt en schrijft vlot Nederlands. Kennis van het Frans is een pluspunt.
  • Ervaring of voorkennis van IT is mooi meegenomen, maar geen vereiste.

Posting text belongs to the employer. Removal requests: contact us.

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Accent's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Accent's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Accent's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

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