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Open nowPosted 3 days ago

Helpdeskmedewerker first line

Accent

Where
Roeselare, Belgium
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Your applicationOpen nowHelpdeskmedewerker first lineAccent · Roeselare, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Accent's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.8%30 days
  6. 59.0%60 days
This job: posted 3 days ago

The posting

Je komt terecht bij een groeiende organisatie die ondernemingen ondersteunt met IT-, telecom- en digitale communicatieoplossingen. Klanten kunnen er terecht voor advies, ondersteuning en oplossingen op maat van hun onderneming.

Binnen deze functie combineer je jouw commerciële ervaring met je interesse in technologie. Je krijgt de nodige interne opleiding om de oplossingen goed te leren kennen en gaat daarna zelfstandig de baan op om klanten te adviseren en relaties verder uit te bouwen.

Jobomschrijving

Zo ziet je job er uit

Voor de functie van Helpdeskmedewerker First Line (IT & Telecom) te Roeselare is dit je volgende takenpakket:

  • Je beantwoordt vragen van klanten via telefoon en e-mail.
  • Je registreert klantvragen en volgt tickets nauwgezet op.
  • Je probeert eerstelijnsproblemen zelfstandig op te lossen.
  • Je schakelt technische collega's in wanneer een probleem verdere analyse vraagt.
  • Je houdt klanten op de hoogte van de voortgang en de oplossing.
  • Je leert de telefonie-, IT- en telecomoplossingen steeds beter kennen.
  • Je zorgt ervoor dat klantendossiers correct en volledig worden bijgehouden.

Dit heb je nodig voor de job

Voor de functie van Helpdeskmedewerker First Line (IT & Telecom) te Roeselare beschik jij over het volgende:

  • Je bent klantgericht en communiceert helder en vriendelijk.
  • Je hebt interesse in IT en telecom en wilt hierover bijleren.
  • Je werkt nauwkeurig, bent leergierig en neemt initiatief.
  • Je kunt goed luisteren en blijft rustig wanneer een klant met een probleem zit.
  • Je durft vragen te stellen en collega's in te schakelen wanneer dat nodig is.
  • Je spreekt en schrijft vlot Nederlands. Kennis van het Frans is een pluspunt.
  • Ervaring of voorkennis van IT is mooi meegenomen, maar geen vereiste.

Posting text belongs to the employer. Removal requests: contact us.

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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Accent's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Accent's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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