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Open nowPosted 3 days ago

IT helpdesk support engineer

Accent

Where
Roeselare, Belgium
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Your applicationOpen nowIT helpdesk support engineerAccent · Roeselare, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Accent's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.7%30 days
  6. 58.7%60 days
This job: posted 3 days ago

The posting

Je komt terecht bij een groeiende organisatie die ondernemingen ondersteunt met IT-, telecom- en digitale communicatieoplossingen. Klanten kunnen er terecht voor advies, ondersteuning en oplossingen op maat van hun onderneming.

Binnen deze functie combineer je jouw commerciële ervaring met je interesse in technologie. Je krijgt de nodige interne opleiding om de oplossingen goed te leren kennen en gaat daarna zelfstandig de baan op om klanten te adviseren en relaties verder uit te bouwen.

Jobomschrijving

Zo ziet je job er uit

Voor de functie van IT & Telecom Engineer - 2nd Line Support te Roeselare is dit je volgende takenpakket:

  • Je behandelt complexere supportvragen en technische escalaties.
  • Je analyseert storingen en gaat op zoek naar de onderliggende oorzaak.
  • Je werkt duurzame oplossingen uit en volgt dossiers op tot ze opgelost zijn.
  • Je registreert jouw acties en oplossingen duidelijk in het ticketsysteem.
  • Je ondersteunt collega's van het contactcenter bij technische vraagstukken.
  • Je bereidt technische installaties en interventies voor.
  • Je gaat indien nodig ter plaatse bij klanten voor complexere installaties of interventies.

Dit heb je nodig voor de job

Voor de functie van IT & Telecom Engineer - 2nd Line Support te Roeselare beschik jij over:

  • Je hebt praktische ervaring binnen IT-support, VoIP en/ of netwerkbeheer.
  • Je beschikt over een stevige technische basis en kunt problemen methodisch analyseren.
  • Kennis van Telepo of 3CX is een pluspunt.
  • Ook kennis van IP, DHCP, DNS, VLAN, VPN, NAT, firewalls, switches en access points is mooi meegenomen.
  • Je zoekt door tot je de oorzaak van een probleem begrijpt en een passende oplossing vindt.
  • Je communiceert helder met klanten en collega's en blijft rustig bij technische escalaties.
  • Je deelt graag kennis en ondersteunt collega's waar nodig.
  • Je spreekt en schrijft vlot Nederlands. Je kunt klanten ook in het Engels verder helpen; Frans is een pluspunt.
  • Je beschikt over een rijbewijs B voor interventies bij klanten.

Je hoeft niet elk systeem al te kennen.

Een sterke technische basis, een analytische aanpak en de motivatie om bij te leren zijn het belangrijkst.

Posting text belongs to the employer. Removal requests: contact us.

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  1. A CV for this posting

    Written against Accent's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Accent's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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