Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 10 hours ago

Guest Relations Agent "Chinese Speaker" - Raffles The Red Sea (Saudi National)

AccorHotel6,202 open roles

Where
Umluj, Tabuk Province, Saudi Arabia
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowGuest Relations Agent "Chinese Speaker" - Raffles The Red Sea (Saudi National)AccorHotel · Umluj, Tabuk Province, Saudi Arabia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on AccorHotel's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. AccorHotel postings stay open a median of 23 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted 10 hours ago

AccorHotel median: 23 days open

The posting

Company Description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.

Job Description

Key Responsibilities

Guest Recognition & Personalization:

  • Welcome and engage guests in a warm, refined, and genuine manner, ensuring recognition of returning guests, VIPs, and special occasions.
  • Proactively identify guest preferences, expectations, and emotional cues to personalize interactions and services.
  • Maintain detailed guest profiles, recording preferences, feedback, and notable interactions to enhance future stays.

Guest Experience Management:

  • Serve as the primary point of contact for in-house guests, ensuring their comfort and satisfaction throughout the stay.
  • Handle guest feedback, requests, and concerns with empathy, professionalism, and a solutions-driven approach.
  • Follow up on service recovery actions to ensure issues are fully resolved and guests depart with a positive impression.
  • Coordinate bespoke amenities, surprises, and experiences in collaboration with Concierge, Butler Service, and F&B teams.

VIP & Special Handling:

  • Coordinate arrival, in-house, and departure arrangements for VIPs, long-stay guests, and special-needs guests.
  • Ensure all VIP amenities, room setups, and personalized touches are delivered accurately and on time.
  • Act as a liaison between guests and hotel management, escalating feedback or concerns when appropriate.

Coordination & Communication:

  • Work closely with Front Desk, Concierge, Housekeeping, Engineering, and Food & Beverage to ensure seamless service delivery.
  • Communicate guest preferences and special instructions clearly across departments.
  • Participate in daily briefings to share guest insights and service priorities.

Standards, Etiquette & Brand Representation:

  • Uphold Raffles grooming, etiquette, and communication standards at all times.
  • Demonstrate impeccable manners, cultural sensitivity, and emotional intelligence befitting a luxury heritage brand.
  • Represent the values, history, and service culture of Raffles Hotels & Resorts in every guest interaction.

Compliance & Continuous Improvement:

  • Ensure confidentiality and discretion when handling guest information and situations.
  • Adhere to hotel policies, safety procedures, and brand standards.
  • Participate in service culture training, brand programs, and continuous improvement initiatives.

Qualifications

Qualifications & Experience:

  • Minimum 2–3 years of experience in Guest Relations, Front Office, or Guest Experience roles within a luxury or five-star hotel environment.
  • Degree or diploma in Hospitality Management or related field preferred.
  • Experience with property management systems (Opera or equivalent) is an advantage.

Skills & Competencies:

  • Exceptional interpersonal and communication skills.
  • High emotional intelligence with the ability to read and respond to guest needs.
  • Strong problem-solving and service recovery skills.
  • Excellent organizational ability and attention to detail.
  • Proficiency in Microsoft Office and hotel systems.
  • Fluency in English and Chinese required; additional languages are a strong advantage.

Personal Attributes:

  • Naturally warm, gracious, and guest-focused personality.
  • Polished, elegant appearance and professional demeanor.
  • Calm, confident, and composed under pressure.
  • Flexible and able to work shifts, including weekends and holidays.
  • Discreet, trustworthy, and service-oriented.

Additional Information

  • Understanding of Ultra-Luxury guest expectations and brand alignment.
  • experience in project coordination, scheduling, and document control during pre-Opening stages.
  • Experience in pre-Opening is a must.
  • A proactive, anticipatory approach with a strong sense of ownership and accountability.
  • Impeccable grooming and personal presentation aligned with Luxury standards.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against AccorHotel's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on AccorHotel's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    AccorHotel's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.