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Open nowPosted 9 hours agoWe saw it 118 min after it went up

Guest Relations Supervisor (Russian-Speaking)

AccorHotel6,202 open roles

Where
Phu Quoc, Kien Giang, Vietnam
Work mode
On site
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Your applicationOpen nowGuest Relations Supervisor (Russian-Speaking)AccorHotel · Phu Quoc, Kien Giang, Vietnam

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. AccorHotel postings stay open a median of 23 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted 9 hours ago

AccorHotel median: 23 days open

The posting

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We are seeking an enthusiastic and customer-focused Guest Relations Supervisor to join our team in the beautiful island of Phu Quoc, Vietnam. As a key member of our front office team, you will be responsible for ensuring exceptional guest experiences and leading our guest relations efforts.

  • Oversee the daily operations of the Guest Relations team, ensuring a personalised and seamless guest experience from arrival to departure
  • Warmly greet and assist VIP and returning guests, managing their check-in/check-out process and ensuring their preferences are met
  • Handle guest feedback, concerns, and complaints promptly and professionally, striving for optimal resolution and guest satisfaction
  • Collaborate with various departments, including Front Office, Housekeeping, and Food & Beverage, to anticipate and fulfil guest needs
  • Maintain detailed guest profiles and records of preferences to enhance future visits
  • Train, guide, and motivate Guest Relations Officers, ensuring adherence to high service standards
  • Coordinate special guest events, amenities, and welcome arrangements
  • Monitor online reviews and guest satisfaction scores, implementing action plans for continuous improvement
  • Promote the local culture and attractions of Phu Quoc, enhancing guests' overall experience on the island

Qualifications

  • Minimum of 3 years' experience in a guest relations or front office supervisory role, preferably in a large scale, high volume, luxury hotel or resort
  • Excellent communication and interpersonal skills, with a friendly and professional demeanour
  • Strong leadership abilities and experience in team management
  • Proven problem-solving skills and the ability to make decisions in a fast-paced environment
  • Fluency in English; additional languages, particularly Vietnamese, would be advantageous
  • Proficiency in hotel management software systems, such as Opera PMS
  • Detailed-oriented with exceptional organisational skills
  • Empathetic approach to guest service with a genuine passion for hospitality
  • Cultural sensitivity and awareness, with knowledge of Vietnamese culture and customs preferred
  • Ability to work flexible hours, including evenings, weekends, and holidays
  • Well-groomed appearance and confident presence

Additional Information

What awaits you...

  • The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
  • The ability to challenge the norm and work in an environment that is both creative and rewarding.
  • Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
  • A competitive package and plenty of development opportunities.
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