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Open nowPosted 13 hours ago

Hotel Receptionist (F/M/X)

AccorHotel6,341 open roles

Where
London, England, United Kingdom
Work mode
On site
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Your applicationOpen nowHotel Receptionist (F/M/X)AccorHotel · London, England, United Kingdom
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The clock on this job

Early applications get read.

14.0% of postings close within 7 days. Measured by our own scanner across the market. AccorHotel postings stay open a median of 26 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted 13 hours ago

AccorHotel median: 26 days open

The posting

Company Description

We are looking for a Hotel Receptionist to join our TRIBE as we launched our first TRIBE Hotel into the London market in the summer of 2022.

Conceived for a new type of traveller, it’s all about the mix. Unapologetic modern designed hotels that confidently mix n’ match mainstream style with bespoke eye catching and iconic pieces. The result is a bold and fun place for a high-end experience at a fair price. Finally, a place that gives you everything you need and nothing you don’t.

Job Description

What you’ll do…

  • Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
  • Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to.
  • Deal with in-house guests’ requests, recording all feedback as per our standard operating procedures.
  • Responsible for ensuring the accuracy of guest credit, billing and financial transactions.
  • Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments as per our standard operating procedures.
  • Ensure the reception tasks are completed correctly and accurately in line with our standard operating procedures.
  • Ensures all guests are quoted the correct rate as per the selling strategy and website.
  • Ensure all telephone calls are answered as quickly and efficiently as possible.
  • Maintain observation over guests and guest’s property to ensure security alerts are kept to a minimum.
  • Report any maintenance issues to the correct department and check to ensure the work has been completed.
  • Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediately.
  • Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests.
  • Ensure the Reception desk is clean, tidy and presentable at all times.

Qualifications

What we are looking for…

  • It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to
  • Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know
  • You’re looking for a place where you can be you
  • Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
  • You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
  • You’re not precious. We leave our egos at the door and help get stuff done
  • You have experience of Micros Fidelio Opera.
  • You’re up for doing things differently and trying (almost) everything once
  • If we got stuck in a lift together we’d have a good time and share a few laughs
  • You want to be part of a team that works hard, supports each other and has fun along the way
  • You are a natural at leading and managing a team, someone who creates a tight-knit community thanks to a hands-on management style and enthusiasm.
  • You are a born optimist, who always put our guests, colleagues, and communities first.
  • You are your authentic self.
  • You are a courageous Entrepreneur and can turn your hands to anything and are not frightened to explore and experiment.

Additional Information

  • What's in it for you...
  • The opportunity to head up an exciting hospitality concept that is new to the London market.
  • Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
  • The chance to challenge the norm and work in an environment that is both creative and rewarding.
  • Become part of a team that’s very passionate about creating great hospitality experiences.
  • A competitive package and plenty of opportunity for development.

We look forward to welcoming you to our TRIBE!

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