The posting
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Title: Accounts Officer
Key contacts/stakeholders
Internal:
- CFO
- Finance Manager
- AP Manager / AR Manager
- Senior Business Analyst
- General Manager
- Sales team / BDMs
- Product Development
- Customer Service
- DC
External:
- Suppliers
- Customers/Debtors
- Freight Companies
- Bank
- Insurers
Get to know the team
Our Finance and Admin team plays an essential role in leading all Finance, Admin, Customer Service and commercial process activities at the Directed Group. This team provides reporting and insights, which often serves as a catalyst for new projects, and a single source of truth for multiple business units.
The Accounts Officer sits across both the Accounts Payable and Accounts Receivable functions, ensuring timely and accurate payments to local and overseas vendors, achieving debtor payment targets, and maintaining clean, accurate ledgers and reconciliations. This is a varied, hands-on role for someone who enjoys working across the full transactional finance cycle and building strong relationships with both suppliers and customers.
Role objective and areas of focus
The primary objective of the Accounts Officer is to maintain accurate and efficient reconciliations across all vendor and debtor accounts, GL accounts, bank reconciliations and inventory costs, while achieving debtor payment targets and supporting a clean, up-to-date ledger. The core areas of focus include:
The role will focus on the following areas:
- Accounts Payable
- Accounts Receivable
- Month-end Processing
Key responsibilities
Responsibilities of the Accounts Officer will include, but are not limited to:
Accounts Payable
- Assisting offshore team with uploading and entering invoices into paperless system ProSpend, ensuring accuracy.
- Proactively following up on and addressing invoice entry errors e.g. GL, entity etc.
- Ensuring all Purchase Orders and invoices reconcile and forwarding discrepancies to the respective team to resolve.
- Creating new vendors, both overseas and local, ensuring accuracy of all data.
- Ensuring all invoices processed have appropriate approvals.
- Efficient and accurate reconciliation of credit card statements and bank payments across multiple bank accounts.
- Maintaining clean GL accounts i.e. clearing accounts, landed cost etc.
Accounts Receivable
- Developing and monitoring debtor accounts including credit limits, payments and claims.
- Maintaining a clean ledger by following up claims and overdue accounts.
- Reconciliation of all group (including eCommerce) accounts to maintain up-to-date ledgers and figures.
- Creating new debtors and assisting in opening and closing accounts in SAP.
- Ensuring accounts are set up correctly and updated on PPSR and insurance for complete coverage.
- Processing of claims, credits and rebates assigned to the department.
- Uploading of debtor financing each week and reconciling at month end.
- Liaising with BDMs, the DC and customer service to support sales targets and cashflow forecasting.
General/Month-end Process
- Reviewing and actioning emails sent to multiple inboxes e.g. own, accounts, AR/AP shared inboxes.
- Promptly attending to ad-hoc requirements from the CFO, Finance Manager or AP/AR Manager in relation to month-end processing.
- Ensuring efficient and accurate end-of-month processing across both AP and AR functions.
- Assisting with ad-hoc accounts payable, accounts receivable and data entry tasks where required.
- Contributing to the development of new processes and continuous improvement across the Finance & Admin team.
How success is defined
Success in the Accounts Officer role will be measured by maintaining a high level of accuracy and efficiency across invoice processing, debtor collections, reconciliations and month-end closing, together with low debtor payment days and a clean, up-to-date ledger.
The ability to prioritise and move between different Accounts Payable and Accounts Receivable functions while maintaining strong relationships and positive interactions with both internal and external stakeholders is key to the success of this role.
The role in action
A typical day
- Clear inboxes of emails and enquiries (own, AP and AR).
- Upload invoices to ProSpend for authorisation and ensure bank accounts are reconciled.
- Take inbound calls and chase payment resolution for outstanding debts, local and overseas.
- Ensure all invoices have been appropriately approved by relevant stakeholders.
- Process claims and rebates and assist with ad-hoc AP/AR and data entry tasks.
A typical week
- Ensure invoices are uploaded and up to date; clear GL ledgers weekly.
- Create new vendors and debtors (overseas and local) in the ERP system – SAP.
- Review customer credit limits and payment history; issue stop-supply or final demand letters where needed.
- Complete debtor financing uploads and reconciliations.
- Ensure all invoices are approved and ready to be processed (bi-weekly).
A typical month
- Ensure all invoice and debtor processing/reconciliations are complete ahead of month-end.
- Provide ad-hoc assistance to the Finance Manager and CFO for an efficient end-of-month close.
- Reconcile credit card statements, vendor statements and bank payments.
- Balance debtor financing and chase any payments not yet received.
- Attend Sales/AR and AP meetings to discuss requirements across departments.
Growth opportunities
Growth opportunities for an Accounts Officer will vary based on the individuals’ strengths and interests. Career pathways can include roles such as:
- Senior Accounts Officer
- Assistant Accountant
- Finance Manager
Skills, interest and experience required to succeed.
A successful Accounts Officer will demonstrate:
Previous Experience
- Minimum 5 years' combined experience across Accounts Payable and Accounts Receivable, ideally within a product-based company or wholesale industry.
- Proactively managing end-to-end AP and AR processes, demonstrating accuracy and pride in quality of work from invoice/debtor entry through to reconciliation.
- Success in maintaining neat and tidy vendor and customer statements.
- Bank and credit card payment reconciliation across multiple accounts.
- Experience reconciling payments against invoices with multiple product/purchase lines.
- Ability to prioritise and multitask across competing AP and AR deadlines.
- Ability to support and work closely with other departments including Sales, Customer Service and DC.
- Ability to thrive in a high volume and fast-paced environment, ensuring a high level of skill and accuracy.
Technical Skills
- Working knowledge of an ERP/finance system e.g. SAP (desirable).
- Working knowledge of an invoice entry/approval system e.g. ProSpend (desirable).
- Sound knowledge of Microsoft Office Suite, particularly Excel.
Behaviours
- High attention to detail and accuracy is essential.
- Proactive with an ability to plan and prioritise tasks with their manager. Someone energetic with exceptional time management skills.
- Has a fast-learning mindset with the ability to adapt and a curiosity to quickly understand new processes and ways of working.
- A team player who collaborates, shares ideas and learns from colleagues.
- An exceptional communicator who can engage with suppliers, customers, BDMs and internal departments.
- Debtor and supplier focused, with an attitude of “nothing is too much trouble”.
- At all times embracing and working with Directed's Values of Accountability & Responsibility, Positive Attitude & Passion, having A Can-do attitude, Innovation & Improvement, Teamwork & Collaboration and Customer Focus.
Motivation and interests
- Developing interests in the company for learning and growth.
Join the A-Team and experience the A-Life!
