Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 2 days ago

Business Support Officer

ADIB118 open roles

Where
United Arab Emirates
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowBusiness Support OfficerADIB · United Arab Emirates

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ADIB's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market. ADIB postings stay open a median of 11 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.7%30 days
  6. 58.7%60 days
This job: posted 2 days ago

ADIB median: 11 days open

The posting

Job Description

Role : Business Support Officer Location : Abu Dhabi

Role Purpose:

Key Accountabilities of the role

Daily activities: Bancatakaful customer service, complaint resolution, customer inquiries etc. to ensure they are completed in compliance with the guidelines defined by the Bancatakaful department, the bank and the regulators.

  • Provide product head, banca with regular reports and update on the activities and results to control losses and clawback.
  • Daily activities: to contact referred customer though online channels and call center to cross sell takaful products or to direct the customer to the right channel for other banking products. Also, performing telesales activities.
  • Manage and control the activities of provider authorized sales team to ensure their adherence to ADIB requirements and activity levels.
  • Customer retention efforts with personal involvement in complaint resolution, and policy cancelation
  • Support and facilitate provider authorized sales team communication with related referral teams.
  • Periodic analysis of reports pertaining to business persistency, complaints and cancellations.
  • Ensure closing customer complaints and enquiries within agreed TAT and provide accurate feedback timely.
  • Ensure consumer protection standards are followed with accuracy, transparency and balanced customer communications with no pressure and over promising.
  • Ensure appropriate and adequate documentation for any transaction or customer request.
  • Ensure to be up to date with product knowledge and certification requirements.
  • Adhering to laid out processes and procedures.
  • Perform any assigned activity as per the business need and back up activities.
  • Ensure completeness of all mandatory ADIB and regulatory training.
  • Adhere to ADIB HR policy and code of conduct

Control and Risk Mitigation:

  • Ensuring appropriate documentation Process
  • Handle grace period /claw back issues to avoid claw back cases
  • Control the sales process and ensure to apply the advisory approach

Specialist Skills / Technical Knowledge Required for this role:

  • Experience in insurance product and product development
  • Knowledge of Performance Management Drivers
  • MIS Management Skills
  • Sales/ Marketing Knowledge & Skills
  • Strong interpersonal and analytical skills
  • Training & Presentation skills
  • Communication, Liaison and problem solving Skills
  • Team player
  • Computer Skills

Previous experience:

  • Minimum 3 years of related banking experience
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against ADIB's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ADIB's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ADIB's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.