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Universal Banker

ADIB105 open roles

Where
United Arab Emirates
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Your applicationOpen nowUniversal BankerADIB · United Arab Emirates
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The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market. ADIB postings stay open a median of 9 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted today

ADIB median: 9 days open

The posting

Job Description

Role: Universal Banker

Location: Dubai

Role Purpose:

  • This role will focus on providing exceptional Customer Service, identifying and meeting customer needs, and contributions to the overall success of ADIB Branch.
  • This role is a combination between Helpdesk & CRO under Branch development concept.
  • This position is for UAE Nationals only.

Key accountabilities of the role:

  • Provide prompt and efficient service to all walk-in customers
  • Respond to Customer inquiries, concerns and resolve issues effectively & efficiently
  • Proactively identify customer needs and proactively offer relevant Products and Services as below

Finance:

  • Liability Onboarding
  • Covered Card

Services:

  • Debit Card Inquires
  • Accounts General Inquiries
  • Sending SMS to customers
  • Police Letter – Returned Cheques
  • Dispute Services
  • Standing order Setup/Cancellation/Amendment
  • Funds Transfer/ Telex Transfer
  • Installment Postponement
  • Certificate Issuance
  • E-Statement Issuance
  • Returned Cheque Services (Receive, Deliver, and send to CCU)
  • Debit Card & CHQ Book Services (Receive, Deliver, and Destruct)
  • Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately
  • Perform any other responsibilities entrusted by Branch management from time to time.

Specialist skills / technical knowledge required for this role:

  • Knowledge of ADIB’s Retail & Institutional Banking products & services
  • Knowledge of ADIB’s Operational Policies & Procedures
  • Knowledge of UAE banking practices, regulations & risks
  • Thorough Knowledge of all the Regulations issued by Central Bank of UAE
  • Fair knowledge of service standards
  • Knowledge of Cross Sales
  • Computer skills

This position is for UAE Nationals only.

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