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Open nowPosted 73 days ago

Customer Success Manager (Dental RCM)

Adit27 open roles

Where
Ahmedabad
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Your applicationOpen nowCustomer Success Manager (Dental RCM)Adit · Ahmedabad

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Adit postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 73 days ago

Adit median: 1 days open

The posting

Location - Ahmedabad, Gujarat (Onsite)

Shift Timing

Night Shift – 06:30 PM IST to 03:30 AM IST

About the Role

  • We are seeking an experienced Customer Success Manager (CSM) with a strong background in Dental Revenue Cycle Management (RCM) to manage client relationships, ensure operational excellence, and drive customer satisfaction.
  • The ideal candidate will act as the primary point of contact for dental practice clients, ensuring seamless service delivery, issue resolution, and continuous process improvement.

Key Responsibilities

  • Serve as the primary relationship manager for assigned dental practice clients.
  • Ensure successful execution of Dental RCM processes and achievement of client KPIs.
  • Coordinate with internal AR, Insurance Verification, Denials Management, Cash Posting, and Operations teams to resolve client concerns.
  • Conduct regular client meetings, performance reviews, and business updates.
  • Monitor account health, identify risks, and implement retention strategies.
  • Analyze revenue cycle performance metrics and provide actionable recommendations.
  • Handle escalations and ensure timely resolution of operational issues.
  • Drive client satisfaction, retention, and long-term partnership growth.
  • Collaborate with leadership teams to improve workflows and service delivery standards.
  • Maintain detailed documentation of client interactions, action plans, and follow-ups.

Required Qualifications

  • Minimum 5–6+ years of experience in Dental Revenue Cycle Management (RCM).
  • Strong preference for candidates with end-to-end Dental RCM exposure.
  • Candidates with significant experience in Accounts Receivable (AR), Denials Management, and Insurance Verification (IV) will also be considered.
  • Excellent verbal and written communication skills with a neutral-to-US accent.
  • Strong client-facing and stakeholder management experience.
  • Good analytical, problem-solving, and troubleshooting abilities.
  • Ability to manage multiple client accounts and priorities simultaneously.
  • Comfortable working in a fast-paced, metrics-driven environment.
  • Technical Requirements
  • Hands-on experience with major Dental Practice Management and RCM software platforms.

Strong understanding of

  • Accounts Receivable Management
  • Insurance Verification
  • Claims Processing
  • Denials Management
  • Payment Posting
  • Revenue Cycle Analytics
  • Experience working with US dental practices is highly preferred.

Preferred Skills

  • Customer Success or Account Management experience within Dental RCM.
  • Strong presentation and client communication skills.
  • Ability to identify process improvement opportunities and drive execution.
  • Experience working with US-based clients and teams.

What We Are Looking For

  • A proactive, client-centric professional who can build strong relationships with dental practices.
  • Someone who understands both operational Dental RCM workflows and customer success management.
  • A candidate who can effectively bridge client expectations and internal operational teams to ensure exceptional service delivery.
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