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Open nowPosted 62 days ago

Product Trainer - Remote

Adit27 open roles

Where
Houston
Work mode
Remote
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Your applicationOpen nowProduct Trainer - RemoteAdit · Houston

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market. Adit postings stay open a median of 1 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 62 days ago

Adit median: 1 days open

The posting

About Adit:

  • Adit replaces the pile of disconnected software that dental, optometry, chiropractic, and orthodontic practices in the US have been stuck with for decades.
  • Calls, texts, patient forms, online scheduling, reviews, analytics, and payments run in one platform, integrated with the practice management systems clinics already use — Dentrix, Eaglesoft, Open Dental.
  • Thousands of practices run their front office on us. Some have cut ten vendors down to one.
  • Our users aren’t software buyers by training. They’re front-desk staff at a US dental clinic answering a phone with a patient standing in front of them. That constraint shapes everything we build — and it means part of this job is getting genuinely close to a customer you’ll rarely meet in person.

About the role:

  • A dental practice buys Adit to replace six tools. Whether that actually happens comes down to one thing: whether the front-desk team learns the new system well enough to trust it during a busy Monday. That’s your job.
  • You’ll teach practice staff how to run their front office on Adit — live onboarding sessions, refresher training when a practice adds a module, and the self-serve library people reach for at 7am before the first patient.
  • You’ll work with people who did not choose this software, are not technical, and have a waiting room filling up. Meeting them where they are is the whole skill.
  • You’ll also be one of the sharpest sources of product feedback in the company. Nobody sees confusion earlier or more often than the person teaching.

What you’ll do:

  • Run live onboarding and training sessions for new practices, remotely, scheduled around clinic hours rather than ours.
  • Build and maintain the self-serve library — short videos, quick-reference guides, in-app walkthroughs — so common questions stop needing a live session at all.
  • Tailor training to the audience. A practice owner, an office manager, and a part-time front-desk hire need three different sessions, not one deck delivered three times.
  • Own training for new releases: know what shipped, decide what needs explaining, and get it out before support gets the tickets.
  • Track whether training worked — feature adoption, time-to-first-value, ticket volume from trained versus untrained practices — and change the program when it doesn’t.
  • Feed patterns back to the product. If you explain the same screen the same way every time, that screen has a design problem, and the product should hear it from you.
  • Support the sales team with product demonstrations and training content for prospects when needed.
  • Keep materials current as the product changes, which it does constantly.

What we’re looking for:

  • 2–5 years of training, customer education, onboarding, or implementation experience — or classroom teaching plus demonstrated software fluency. Career-changing teachers do well in this role.
  • You can teach a non-technical adult something they didn’t want to learn and leave them confident rather than nodding politely.
  • Clear speaking and writing. You’ll be on camera daily, and your written guides outlive your sessions.
  • Comfortably producing your own content — screen recordings, short videos, written guides — without a production team.
  • Patience with people under time pressure and the judgment to know when to stop explaining and start doing.
  • Willingness to work early mornings, since that’s when a dental office can spare thirty minutes.

Nice to have:

  • You’ve worked in a dental, medical, optometry, or veterinary practice. You’d be teaching your former colleagues, and you’d be very good at it.
  • Experience with practice management systems — Dentrix, Eaglesoft, Open Dental.
  • Instructional design background or experience with an LMS or customer education platform.
  • Video editing and screen-recording fluency.
  • Spanish language proficiency

Tools we use:

  • Zoho Desk for support tickets and knowledge base
  • Zoho CRM for the account picture
  • Asana for program and release tracking
  • Google Workspace for docs, email, chat, and meetings
  • Adit itself, which you’ll know better than almost anyone.
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