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Open nowPosted 10 days ago

Senior Technical Support Engineer

Advantest279 open roles

Where
Penang, MYS
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Your applicationOpen nowSenior Technical Support EngineerAdvantest · Penang, MYS

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market. Advantest postings stay open a median of 1 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 10 days ago

Advantest median: 1 days open

The posting

  1. Escalation support excellent
  2. Provide effective technical consultation and onsite support for handling/ probing and thermal issues.
  3. Consolidate and monitor failure trend and proactively review data and discussion with GSEC and R&D for product (handler/ prober) improvement.
  4. NPI evaluation support
  5. Evaluation preparation and execution as planned.
  6. Compiling data analysis and conclusion review with R&D.
  7. Suggest solution improvement ideas and collaborate with R&D to continue enhancing solution reliability and robustness (throughput, stability, thermal & etc) for production deployment.
  8. Quality and Safety
  9. Handle product safety tracking follows up and management. RFI, FCO, ANZEN.
  10. Ensure product safety (handler/ prober and customer products) with proper operation training conducted for field service team and customers.
  11. Knowledge Transfer
  12. Conduct technical/ knowledge transfer to field service engineers and customers to operate, maintain, troubleshoot the handler/ prober.
  13. Conduct workshops and optimization know-how to field service engineer and customers and “train the trainer” program.
  1. Bachelor’s or master-degree in Mechanical, Thermal, Mechatronics Engineering, or relevant field with 4 to 6 years of working experience in semiconductor manufacturing industry.
  2. Experiences in semiconductor package handling/ probing, thermal technologies and automation system.
  3. Strong troubleshooting and problem-solving skills.
  4. Global mindset and industrial knowledge to support the regional teams and collaborate with global teams.
  5. Excellent communication for internal/ external customers support, technical sharing and R&D collaboration.
  6. Short notice business trip travel, domestic and oversea.
  7. Extended working hours & weekend/ holiday support for critical project or escalation support demands.
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