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Open nowPosted 57 days ago

Technical Program Manager - Customer Success (m/f/d)

Advantest278 open roles

Where
Boeblingen, DEU
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Your applicationOpen nowTechnical Program Manager - Customer Success (m/f/d)Advantest · Boeblingen, DEU

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The clock on this job

Early applications get read.

11.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 11.3%7 days
  4. 17.6%14 days
  5. 34.3%30 days
  6. 43.5%60 days
This job: posted 57 days ago

The posting

  • Lead customer-focused technical programs, projects, and escalations, ensuring clear scope, milestones, timely communication, root cause identification, and sustainable corrective actions.
  • Act as the key interface between customers, engineering, service, quality, and management teams to ensure successful execution of customer programs.
  • Define, monitor, and analyze customer-centric KPIs to identify performance gaps and drive data-driven corrective and preventive actions that improve fleet performance, operational efficiency, system utilization, and equipment availability.
  • Lead structured problem-solving activities using RCA, 8D, and cross-functional collaboration to resolve complex customer issues and drive continuous improvement.
  • Support metrology and measurement-related initiatives to improve system performance, product quality, and process capability in customer environments.
  • Translate complex technical and operational data into management-level insights, recommendations, and executive dashboards that drive measurable customer value, productivity, and business impact.
  • Facilitate customer reviews, technical workshops, and strategic discussions focused on operational excellence, reliability improvement, and future technology requirements.
  • Master's degree in Electrical Engineering, Computer Science, Physics, Semiconductor Engineering, or related field. Equivalent professional experience will also be considered.
  • Proven experience in a system-driven environment combining hardware and software products.
  • Experience managing technical projects, programs, or customer-facing initiatives in a complex engineering environment.
  • Experience working directly with global semiconductor customers.
  • Experience leading technical customer escalations and driving resolution of complex issues in collaboration with cross-functional teams.
  • Strong analytical skills with experience defining, interpreting, and steering KPIs and performance metrics.
  • Experience with structured problem-solving methodologies such as 8D, RCA, Six Sigma, or similar approaches.
  • Technical understanding of measurement systems, metrology, equipment performance analysis, system diagnostics, or process capability evaluation.
  • Excellent communication and presentation skills with the ability to communicate effectively from engineering experts to executive management.
  • Experience working in international and cross-cultural environments with strong stakeholder management, business acumen, and cross-functional networking skills.
  • Willingness to travel internationally (approximately 10%).

Requirements (Nice to Have)

  • Knowledge of the semiconductor industry, semiconductor manufacturing, or Automated Test Equipment (ATE).
  • Understanding of semiconductor test methodologies and system performance optimization.
  • Experience with data analytics and visualization tools such as Power BI, Spotfire, Tableau, or similar platforms.
  • Familiarity with reliability engineering, operational excellence, or quality management systems.
  • Understanding of the Advantest V93000 tester platform.
  • Certification in PMP, Agile, Scrum, Lean Six Sigma, or comparable methodologies.
  • German language skills.
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