The posting
Take a pivotal role within Versent Modern Run in this Azure Cloud Engineer role, supporting and evolving customer environments built on Microsoft Azure.
As an Azure Cloud Engineer, you’ll be responsible for the health, stability, security, and performance of cloud platforms, ensuring our customers receive reliable, high-quality managed services outcomes.
You’ll work closely with customers, delivery teams, and partners to troubleshoot issues, optimise environments, and automate operations, playing a key role in driving operational excellence and continuous improvement across Azure estates.
This role is ideal for someone who enjoys hands-on cloud engineering, problem-solving in live environments, and building trusted relationships with customers.
What You’ll Be Doing
- Supporting and operating production Azure environments within a managed services context
- Monitoring platform health, availability, security, and performance
- Responding to and resolving incidents, problems, and service requests
- Implementing automation and Infrastructure-as-Code to improve reliability and efficiency
- Working directly with customers to troubleshoot issues and recommend improvements
- Applying Azure best practices across security, governance, backup, and cost optimisation
- Collaborating with internal teams to deliver consistent, high-quality outcomesaligned to SLAs
Technical skills required;
Azure Platform Operations
- Deliver Level 2/3 technical support for Azure IaaS and PaaS, including virtual machines, networking, storage, identity, and monitoring.
- Troubleshoot and resolve incidents and problems in Azure environments—perform root cause analysis and drive resolution. Execute proactive maintenance (patching, scaling, configuration drift control, backups, monitoring). Implement and improve automation using PowerShell, Azure CLI, and IaC tooling.
- Manage change processes, including planned maintenance, upgrades, and security remediations under ITIL/DevOps frameworks.
- Identity and Access Management (Entra ID)
- Provide day-to-day operational support for Microsoft Entra ID (Azure AD) across customer tenants, including user/group lifecycle, app registrations, and enterprise applications.
- Configure, monitor, and troubleshoot Conditional Access policies, balancing security posture with user experience; investigate and remediate sign-in and access issues arising from policy changes.
- Support hybrid identity operations, including Entra Connect (Azure AD Connect) sync health, password hash sync/pass-through authentication/federation troubleshooting, and directory synchronisation issue resolution.
- Operate Identity Governance capabilities such as Privileged
- Identity Management (PIM), access reviews, and entitlement management, and assist customers with governance and compliance reporting.
- Support Multi-Factor Authentication (MFA) configuration, self-service password reset (SSPR), and authentication method policy changes.
- Assist with identity security operations, including monitoring Entra ID sign-in and audit logs, responding to identity-related alerts, and escalating suspected compromise per incident response processes.
- Contribute to least-privilege and RBAC hygiene across Azure subscriptions and Entra roles.
Customer Engagement and Collaboration
- Serve as a primary technical contact for assigned customer environments.
- Communicate technical issues and recommendations clearly to non-technical audiences.
- Work closely with delivery teams, engineers, and architects to maintain reliable and secure services.
Service Improvement & Team Contribution
- Participate in continuous service improvement initiatives; contribute to technical documentation, knowledge bases, and automation libraries.
- Actively participate in agile ceremonies and support innovation in cloud operations.
Risk and Governance
- Ensure compliance with customer security, cost governance, and operational standards.
- Identify, document, and report risks or incidents per MSP protocols.
Life at Versent
We're a diverse team of motivated humans who think outside the box and strive to deliver what others might consider impossible. At Versent we truly care about our people and put real focus on cultivating a culture of learning, collaboration and growth. We provide our teams with the space, trust, and support, to deliver the best work of their careers. To enable this, we have a culture that places a high value on continual feedback, excellence, and invention anchored in customer success.
We also offer our team:
- Flexibility: We give you the freedom to excel, providing as much autonomy and flexibility around when you work so you can manage your time in a way that best suits you to get the job done.
- Learning: We are passionate about continuous improvement and care about you investing in and developing your craft. Our Craft 180 Program is a holistic strategy for ongoing, meaningful skill and capability development with an ultimate goal to create an environment where people can learn and contribute in different ways to develop, practice and become masters of their craft.
- Access to Benefits That Fit Your Life: From salary packaging and purchased leave to novated leasing options, we offer a range of benefits designed to suit different lifestyles and priorities. There’s something for everyone.
- Health & Wellbeing Programmes: We focus on you as a whole person, with wellbeing initiatives that are to support you mentally, physically, emotionally and financially.
- Connection: Regular social activities across your team and the organisation.
- Recognition: We offer several reward & recognition programmes to acknowledge the amazing work that you do!
- Career opportunity: We provide the opportunity to work on diverse projects and initiatives that enable you to create a brilliant career.
At Versent, we don't adhere to a one-size-fits-all hiring strategy. We understand that you might not fulfill all the criteria for this position. Our celebration of diverse perspectives isn't just a value, it's a way to gain an edge. If you believe this opportunity is where you can thrive, don't be shy and apply!
If you require any accommodations throughout the interview process, please get in touch with us by emailing [email protected].
