Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 4 days ago

Associate Training Director - Quezon City

Afni, Inc.62 open roles

Where
Quezon City, PHL
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowAssociate Training Director - Quezon CityAfni, Inc. · Quezon City, PHL

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Afni, Inc.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Afni, Inc. postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

Afni, Inc. median: 2 days open

The posting

The Associate Director of Learning Delivery for the Insurance & Healthcare Vertical is responsible for leading all learning and development strategies, training operations, content governance, and capability-building initiatives that support insurance and healthcare programs. This leader ensures training programs are scalable, compliant, operationally aligned, and capable of supporting both existing business and future growth opportunities. The role serves as the single point of accountability for training performance across Insurance and Healthcare accounts, partnering closely with Operations, Clients, Product Leaders, Quality, Workforce Management, Recruiting, and Learning Design teams to drive business outcomes and workforce readiness.

Key Responsibilities:

Lead the design and delivery of pre-process, language, and communication training programs.

Manage a team of Voice Coaches who also facilitate Pre-Process Training.

Analyze performance data with patience and precision to identify trends, gaps, and opportunities.

Develop innovative, engaging training strategies that drive communication excellence and business results.

Collaborate with cross-functional teams including Talent Acquisition, Operations, and Quality to align training with organizational goals.

Manage and mentor training teams, ensuring consistent delivery and professional growth.

Provide coaching and feedback to trainers and trainees, maintaining a high standard of communication performance.

Stay composed and constructive during challenging conversations and feedback sessions.

Remain flexible and responsive to shifting priorities and evolving business needs.

Amenable to work onsite in Quezon City

Amenable to work on fixed night shift

Minimum of 4 years of BPO experience in a leadership or people management role.

Bachelor’s degree in communication, Education, Linguistics, or a related field (or equivalent experience).

Proven experience in voice, language, or communication training, preferably in a BPO or customer service environment.

Strong analytical skills with a patient, methodical approach to data interpretation.

Highly creative in developing training solutions and learning experiences.

Excellent interpersonal and communication skills, with the ability to lead, influence, and inspire.

Familiarity with call monitoring tools, learning platforms, and coaching frameworks is a plus.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Afni, Inc.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Afni, Inc.'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Afni, Inc.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.