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Open nowPosted 207 days ago

运维支持工程师

agirobot/socialrecruitment476 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now运维支持工程师agirobot/socialrecruitment · Shanghai, Chinese Mainland
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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. agirobot/socialrecruitment postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 207 days ago

agirobot/socialrecruitment median: 1 days open

The posting

岗位职责 1、技术对接与转化 解读研发部门的技术需求、设计规范及产品特性,转化为销售服务团队可执行的技术文档和操作指南。 基于现有产品能力,梳理出符合客户现场部署共性需求的方案,并横向推广。 定期组织跨部门技术培训,确保销售服务团队掌握最新产品知识及解决方案。

2、高级技术支持 解决销售服务团队无法处理的复杂技术问题,提供现场或远程技术支援。 主导硬件问题排查、软件代码分析及系统级故障定位,输出标准化排障流程。 依托语音交互相关经验,专项处理语音链路、声学相关疑难问题。

3、技术文档管理 编写内部产品维护手册、FAQ 库及典型故障案例集,持续优化服务知识库。

4、 质量反馈与改进 定期回溯线上客户数据,通过数据梳理隐含的风险问题,帮助提高质量。 收集市场端技术问题并反馈至研发部门,推动缺陷闭环。 运用 Python 及自动化能力,完成问题统计、日志分析、批量运维等自动化工作。

职位要求 1、本科及以上学历,电子工程、自动化、计算机科学、机械电子等相关专业。 2、5 年以上机器人 / 智能设备行业技术经验,3 年以上跨部门协作或团队管理经验。 3、具备扎实的语音交互全流程实战经验,精通语音交互的处理流程,熟悉常见接口协议与校准方法。 4、掌握声学前端相关的测试指标和硬件条件。 5、熟练使用 Python,具备 Python 自动化开发与落地经验,能独立分析代码逻辑并进行软件层故障修复。 6、熟悉机器人操作系统(ROS/ROS2)及常见算法框架者优先。 7、核心能力 ・技术转化能力:能将复杂技术语言转化为业务部门可落地的解决方案。 ・抗压能力:可应对紧急技术故障,制定快速恢复方案,能适应短期出差。 ・跨部门影响力:具备推动研发、服务、销售协同工作的沟通技巧。

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