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Open nowPosted 13 days ago

Klantendienst medewerker NL/FR

AGO JOBS&HR

Where
Mechelen, Belgium
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Your applicationOpen nowKlantendienst medewerker NL/FRAGO JOBS&HR · Mechelen, Belgium
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on AGO JOBS&HR's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 13 days ago

The posting

Help je graag mensen verder en weet je hen op hun gemak te stellen? Communiceer je vlot in zowel het Nederlands als het Frans? Dan is deze functie als klantendienstmedewerker misschien iets voor jou.

Jouw functie

Als klantendienstmedewerker ben je het eerste aanspreekpunt voor inwoners van Brussel met vragen over hun water.

Je zorgt voor een uitstekende klantenervaring door elke vraag professioneel, correct en klantgericht te behandelen.

Jouw verantwoordelijkheden

  • Beantwoorden van inkomende telefoons en e-mails.
  • In de toekomst mogelijk ook klanten verder helpen via chat.
  • Klanten informeren en begeleiden bij hun vragen.
  • Klanten geruststellen en oplossingen aanreiken.
  • Tijdens gesprekken proactief relevante aanbiedingen voorstellen.

Onderwerpen waarover je klanten helpt

  • Facturen
  • Jaarlijkse indexeringen
  • Verhuizingen
  • Watermeters
  • Lekken en andere technische problemen
  • Diverse administratieve vragen

Wij zoeken een collega die:

  • Sterk communiceert en klanttevredenheid centraal stelt.
  • Vlot Nederlands en Frans spreekt en schrijft. Kennis van Engels is een pluspunt.
  • Flexibel is en gemakkelijk schakelt tussen verschillende taken en systemen.
  • Empathisch is en klanten op een professionele manier kan geruststellen.
  • Commercieel ingesteld is en opportuniteiten tijdens gesprekken weet te herkennen.
  • Graag samenwerkt en een positieve bijdrage levert aan het team.

Posting text belongs to the employer. Removal requests: contact us.

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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.
  3. We apply on AGO JOBS&HR's form

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    An application in CV Rocket: every answer filled in on the employer's form.
  4. Every reply, sorted

    AGO JOBS&HR's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.
  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

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  • Who got the interview, and who heard nothing

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