The posting
Innovate and shape what comes next.
At AIA, your expertise, perspective and ideas can help us become a faster, simpler and more connected organisation while contributing to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on real-world challenges, collaborate with talented colleagues and turn technology, data and bold ideas into simpler experiences, smarter solutions and positive outcomes for our customers and communities.
Join us to create what comes next, grow through new experiences and extend your impact across Asia.
About the Role
Customer Centricity - This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly.
To support AIA’s mission of helping customers live healthier, longer, and better lives, the Data Scientist, AI Application will support the organisation’s Technology, Data and Analytics (TDA) transformation by contributing to the design, implementation, and adoption of AI-enabled solutions. The role will work closely with business and technology teams to understand business requirements, assist in solution design activities, and help translate business needs into practical and scalable technology solutions.
The role will assist in evaluating AI use cases, conducting research, supporting proof-of-concept activities, and helping delivery the solutions while aligning with enterprise architecture standards, security requirements, and governance guidelines.
Beyond project delivery, the role will support knowledge-sharing initiatives, maintain project and solution repositories, and contribute to continuous improvement efforts. Through collaboration with cross-functional teams, ongoing learning, and a strong focus on stakeholder engagement to drive the successful delivery and adoption of AI solutions across the organisation.
Roles and Responsibilities:
Strategic AI Leadership & Innovation (30%)
- Support the delivery of AI initiatives by researching emerging AI technologies, industry trends, and business use cases that may enhance operational efficiency and customer experience.
- Contribute to AI program and roadmap activities by gathering requirements, documenting opportunities, and assisting with the planning and tracking of AI-related projects.
- Assist in AI solution assessment and experimentation, supporting prototyping, testing, and feasibility studies under the guidance of senior team members and subject matter experts.
- Collaborate with business and technology stakeholders to understand user needs, collect feedback, and help ensure AI solutions align with business objectives and operational requirements.
- Promote awareness and adoption of AI capabilities by supporting knowledge-sharing activities, preparing presentations or materials, and communicating project outcomes to relevant stakeholders.
- Continuously build AI and digital skills by staying informed of new technologies, best practices, and organisational standards, applying learning to support ongoing AI initiatives.
AI Solution Design, Research & Delivery (50%)
- Support the design and implementation of AI solutions by assisting with requirements gathering, data analysis, solution documentation, and testing activities to address business needs.
- Conduct research on AI, machine learning, and generative AI technologies, summarising findings and identifying potential applications to improve business processes and customer experiences.
- Deliver proof-of-concept (POC) and prototyping activities, helping to validate solution feasibility, assess business value, and gather stakeholder feedback.
- Contribute to innovation initiatives by exploring new tools, techniques, and best practices, and sharing insights with team members to support continuous improvement.
- Support solution testing, validation, and deployment activities, ensuring deliverables meet business requirements and established quality standards.
- Develop practical AI user cases through hands-on project experience, training, and continuous learning, applying new knowledge to support ongoing AI initiatives.
Business Communication, Stakeholder Alignment & Change Management (20%)
- Act as a strategic bridge between business and technology, translating business vision into AI solution strategies and executable architecture designs.
- Communicate complex AI concepts, solution architectures, and trade-offs clearly to senior stakeholders and governance forums.
- Influence long-term technology direction and drive adoption of AI capabilities across AIA Group.
- Act as a thought leader in AI and digital transformation, shaping innovation agendas and elevating engineering and solution design maturity across the organisation.
- Demonstrates strong ownership of outcomes by proactively identifying risks, driving issue resolution, and ensuring delivery commitments are met with high quality and timeliness.
Minimum Job Requirements:
Must Qualifications
- Bachelor’s degree or higher in computer science, engineering, science, or related fields, or equivalent in experience and evidence of exceptional ability.
- Relevant experience in AI projects delivery role
- Experience in distributed system tools, such as Docker, Kubernetes, OpenShift, Redis, Kafka, etc.
- Hands on project experience in generative AI tech stack
- Customer focus to understand customer pain points and deliver value add tech solution to customers
- Good team player
- Strong communication skills in English, Mandarin, or Cantonese
Preferred Qualifications
- Experience in DevOps, ML Ops and LLM Ops.
- Experience in Agile/Scrum software development process.
- You are required to obtain the relevant license(s) if your job involves regulated activities
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
