Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 11 days ago

Customer Digital Platform, Consultant

aia938 open roles

Where
Hong Kong, HK-AIA Hong Kong & Macau
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Digital Platform, Consultantaia · Hong Kong, HK-AIA Hong Kong & Macau

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on aia's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. aia postings stay open a median of 11 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 11 days ago

aia median: 11 days open

The posting

Innovate and shape what comes next.

At AIA, your expertise, perspective and ideas can help us become a faster, simpler and more connected organisation while contributing to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on real-world challenges, collaborate with talented colleagues and turn technology, data and bold ideas into simpler experiences, smarter solutions and positive outcomes for our customers and communities.

Join us to create what comes next, grow through new experiences and extend your impact across Asia.

About the Role

Overview Lead the continuous enhancement and evolution of customer-facing digital platform by partnering with business stakeholders and platform teams to identify opportunities, prioritize initiatives, and deliver capabilities that enhance customer experience and business outcomes. Work closely with technology and platform teams to translate business needs into platform enhancements, ensuring solutions align with enterprise standards, security requirements, and operational objectives. Collaborate across business and technology functions to drive platform adoption, manage delivery dependencies, and maximize business value through continuous improvement and innovation.

Customer Centricity Drive customer-first outcomes by shaping and delivering digital platform initiatives that improve end-to-end user journeys. Leverage data, insights, and stakeholder feedback to prioritise initiatives, resolve pain points, and enhance experience quality, adoption, and efficiency. Champion a customer-first culture across platform portfolio and business enablement functions. Ensure all solutions are aligned with customer needs, business goals, and continuous improvement practices.

Roles and Responsibilities:

Platform BAU Business Enablement (80%)

  • Collaborate with business and technology stakeholders to maximize business value through technology investments.
  • Build strong relationships with business stakeholders to understand strategic objectives and application demand.
  • Translate business requirements into scalable and sustainable technology solutions.
  • Evaluate technology options, assess trade-offs, and recommend solutions that balance cost, risk, speed, and long-term value.
  • Support portfolio planning, investment prioritization, and roadmap development.
  • Identify opportunities to leverage technology innovation to improve customer experience, operational efficiency, and business outcomes.

Application Management Support (20%)

  • Work as part of the platform team supporting the technical ownership of customer platform applications, ensuring reliable service delivery and alignment with business objectives.
  • Support the tech roadmap, application lifecycle, and service delivery targets for assigned applications.
  • Partner with business stakeholders to manage functional demand, prioritization, and delivery planning.
  • Ensure effective collaboration between business, architecture, engineering, infrastructure, and operations teams.

Minimum Job Requirements:

  • Bachelor’s degree in Business, Information Technology, Computer Science, or related field/experience
  • 8 years+ of progressive experience in Web/Mobile Application Development, Software Development Teams Management
  • Experience working in cross-functional teams and collaborating with business stakeholders

Technical Skills

  • Digital Delivery & SDLC (Agile/Waterfall) Proven experience in leading end-to-end delivery across Agile and/or Waterfall methodologies, ensuring quality, timeliness, and governance standards.
  • Application Incident Management, Maintenance and Monitoring Understanding to set up, leverage and visualize operational metrics and manage incidents for applications in production with tools such as ELK, Dynatrace, Confluence and JIRA.
  • Project Management Strong capability in leading digital initiatives, establishing delivery plans, managing project governance, mitigating risks and issues, and driving cross-functional teams to deliver strategic outcomes on time and within budget while maintaining quality standards

Behavioural Skills

  • Stakeholder Influence & Communication Strong ability to engage, influence, and align senior stakeholders across business and technology, articulating complex ideas clearly and effectively.
  • Customer-Centric Mindset Demonstrates deep commitment to understanding customer needs and continuously improving end-to-end customer journeys through digital solutions.
  • Leadership & Team Development Ability to lead, coach, and motivate cross-functional teams (e.g. BAs, PMs), fostering collaboration, accountability, and high performance.
  • Strategic Thinking & Problem Solving Capable of connecting strategy to execution, evaluating trade-offs, and solving complex problems with pragmatic, outcome-oriented approaches.

Others:

You are required to obtain relevant license if your job involves in regulated activities.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against aia's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on aia's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    aia's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.