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Open nowFirst seen 4 days ago

Senior Platforms Engineer (Salesforce & Genesys)

AIDA279 open roles

Where
Ukraine, Kyiv Oblast, Remote
Work mode
Remote
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Your applicationOpen nowSenior Platforms Engineer (Salesforce & Genesys)AIDA · Ukraine, Kyiv Oblast, Remote

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. AIDA postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

AIDA median: 1 days open

The posting

We are looking for a Senior Platforms Engineer (Salesforce & Genesys mandatory skills) for one of our big clients.

Details:

  • Job description you can find bellow
  • Seniority level: Senior
  • Start date: ASAP
  • Engagement duration: 6-9 months with possibility for prolongation
  • B2B contarct
  • Location: Ukraine; Western Europe
  • Must have skills: Genesys, Salesforce

Job description:

Responsibilities

  • Lead the technical design and delivery of end-to-end integrations between Salesforce and Genesys Cloud CX, owning architecture decisions and ensuring scalability, security, and performance
  • Define and govern integration standards, patterns, and best practices across the CX Practice
  • Drive the configuration and optimization of CX Cloud embedded softphone, real-time data sync, and unified agent workspace within Salesforce Lightning
  • Architect and review Genesys Cloud Architect flows for inbound, outbound, chat, SMS, and digital messaging channels, and guide junior engineers through their implementation
  • Lead the implementation of AI-driven external routing and predictive routing, leveraging Salesforce Einstein AI and Genesys Agent Copilot to deliver measurable improvements in agent efficiency and customer experience
  • Own the enablement of native digital channels (web messaging, SMS, WhatsApp) within Salesforce Omni-Channel via Genesys, and oversee outbound campaign delivery from Salesforce Sales Cloud
  • Provide technical leadership in client discovery workshops, solution design sessions, and executive-level presentations
  • Conduct code reviews, set quality standards, and mentor mid-level and junior engineers within the team
  • Ensure compliance (PCI, HIPAA, GDPR) is designed in from the start across all integration touchpoints

Requirements

  • 5+ years of Salesforce development experience (Apex, Lightning Web Components, Flow Builder, REST/SOAP APIs, SOQL), with a strong portfolio of complex production integrations
  • 3+ years of Genesys Cloud CX implementation or integration experience (Architect flows, Platform API, Conversations API, Routing API, OAuth, webhook/notification patterns)
  • Demonstrated technical leadership on CX Cloud from Genesys and Salesforce projects, including architecture ownership and stakeholder management
  • Deep expertise in Salesforce integration patterns: Platform Events, Change Data Capture, External Services, Named Credentials, and Connected Apps
  • Strong command of Salesforce Einstein AI for Service Cloud and Genesys Agent Copilot, with experience delivering measurable AI-driven outcomes in contact center environments
  • Salesforce Certified Platform Developer II or higher; additional certifications (Application Architect, System Architect) are a strong advantage
  • Genesys Cloud CX Certified Professional or Developer certification is a plus
  • Proven ability to mentor engineers, lead technical discussions, and translate complex requirements into clear, actionable solution designs
  • Excellent English communication skills (C1), with experience presenting to both technical teams and C-level stakeholders

Recruitment Process:

  • CV Screening: Applications are reviewed within 24 hours.
  • Pre-Screening: A short Q&A session (AI or with a recruiter) to assess your experience.
  • Shortlisting: Selected candidates are presented to the client's hiring manager.
  • Interview: Tech discussion with the project team.
  • Interview: Tech discussion with the end customer
  • Offer & Onboarding: Successful candidates receive an offer and start the onboarding process.

Note: You can choose to complete the pre-screening via an automated session (recommended for faster feedback) or with a recruiter.

Information about the processing of your personal data is provided in our Privacy Policy, which is available online a Privacy Policy



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