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Open nowFirst seen 3 days ago

ServiceNow Architect (CMDB, ITSM, ITOM)_EU

AIDA279 open roles

Where
Warsaw, Poland, Remote
Work mode
Remote
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Your applicationOpen nowServiceNow Architect (CMDB, ITSM, ITOM)_EUAIDA · Warsaw, Poland, Remote

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. AIDA postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

AIDA median: 1 days open

The posting

Role Overview

We are looking for an experienced ServiceNow CMDB Architect to lead a comprehensive assessment of the existing CMDB environment, identify architecture, data quality, governance, and licensing gaps, and define a clear remediation roadmap aligned with ServiceNow best practices and CSDM.

Location - USA, Netherlands, Romania, Poland (remote)

B2B cooperation

Key Responsibilities

  • Perform an end-to-end CMDB assessment covering: CI classes and relationships Data quality and CMDB Health Identification and Reconciliation Engine (IRE) Data sources and integrations Duplicate, stale, orphaned, and incorrectly classified CIs CSDM alignment Ownership and governance
  • Assess Discovery, Service Graph Connectors, and other CMDB data sources.
  • Review ServiceNow license usage and license management approach, identifying optimization opportunities and gaps.
  • Perform persona and role mapping to understand how different user groups interact with CMDB-related capabilities and ensure appropriate access and responsibilities.
  • Identify risks and gaps affecting downstream capabilities such as ITSM, ITOM, SecOps / USEM, HAM, and SAM.
  • Define a prioritized CMDB remediation backlog and roadmap.
  • Provide target-state architecture, governance, licensing, and operating model recommendations.

Requirements

  • Strong ServiceNow CMDB and CSDM expertise.
  • Hands-on experience with IRE, CMDB Health, Discovery, and Service Graph Connectors.
  • Experience conducting enterprise-scale CMDB assessments and remediation initiatives.
  • Strong understanding of CI lifecycle, relationships, reconciliation, and data governance.
  • Understanding of ServiceNow licensing, user roles, personas, and access models.
  • Ability to translate technical findings into clear risks, recommendations, and implementation priorities.

Key Deliverables

  • CMDB Current-State Assessment
  • Gap & Risk Analysis
  • CMDB Health Findings
  • CSDM Alignment Recommendations
  • License Usage & Optimization Assessment
  • Persona & Role Mapping
  • Prioritized Remediation Backlog
  • Target-State CMDB Roadmap
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