The posting
Job Title: IT Operations Specialist
Company: AISIN Texas
Department: Corporate Management / IT
Location: Cibolo, TX
Position Summary
The IT Operations Specialist provides hands-on technology support across AISIN Texas’s manufacturing facility and serves as a primary contact for daily IT services. This role manages help desk requests, computer setup and deployment, user access, IT asset records, and digital-signage operations. The Specialist troubleshoots end-user and plant-floor technology issues, coordinates escalations, maintains support documentation, and helps ensure employees have reliable technology to support business and production operations.
Position Responsibilities
The incumbent is expected to perform the following functions that the company has determined are essential to this position:
- Receive, prioritize, troubleshoot, document, resolve, and escalate help desk incidents and service requests in accordance with established procedures and service levels.
- Configure, deploy, replace, and recover computers, approved software, peripherals, and related equipment for new hires, employee transfers, shared workstations, and plant-floor operations.
- Provide deskside and manufacturing-floor support for Windows computers, mobile devices, printers, scanners, conference-room equipment, connectivity, and business applications while minimizing operational disruption.
- Administer employee accounts and approved access in Microsoft 365, Active Directory, email groups, shared resources, and business systems, following authorization and security procedures for hires, transfers, and terminations.
- Support daily operations of the Yodeck digital-signage system, including player and display availability, setup, troubleshooting, content scheduling coordination, inventory, and issue escalation.
- Maintain accurate IT asset and inventory records, conduct periodic audits, and coordinate equipment storage, warranty service, and authorized disposal.
- Manage assigned tickets from intake through closure, maintain clear user communications and resolution notes, and identify recurring issues and service improvements.
- Perform routine endpoint maintenance, software installation, updates, security-setting verification, and troubleshooting according to IT standards.
- Maintain IT procedures, deployment checklists, user guides, and support documentation; communicate outages and changes and provide user training as needed.
- Support technology rollouts, facility changes, audits, shutdowns, and assigned projects, coordinating with internal departments, vendors, and AISIN IT teams and escalating specialized issues to the appropriate owners.
- Perform other related duties as assigned.
Required Skills and Abilities
- Strong customer-service, communication, organizational, and documentation skills; ability to explain technical issues to employees at all levels.
- Working knowledge of Windows endpoints, Microsoft 365, Active Directory, mobile devices, printers, peripherals, and common enterprise applications.
- Ability to configure, deploy, troubleshoot, repair, replace, and document computers and related equipment in an enterprise environment.
- Knowledge of IT service management, ticket prioritization, incident escalation, service levels, and user communication.
- Understanding of access management, endpoint security, least-privilege practices, data protection, and approved cybersecurity and change-control procedures.
- Strong analytical skills to identify root causes, assess business impact, and distinguish endpoint issues from infrastructure or application problems.
- Ability to work independently, handle competing priorities, maintain accurate records, and provide support throughout a large facility.
Beneficial Skills and Experience
- Experience supporting IT operations in a manufacturing facility or other continuous-operation (24/7) environment strongly preferred.
- Experience with digital-signage platforms, such as Yodeck, preferred.
Education/Training/Certifications
- Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, Cybersecurity, or a related field required.
- Minimum of three (3) years of progressive IT support experience in an enterprise or managed service provider (MSP) environment required.
- Demonstrated experience with Windows endpoints, Microsoft 365, Active Directory, computer deployments, user accounts, printers, mobile devices, ticket-management systems, and IT asset inventory required.
- CompTIA Network+, CompTIA Security+, Microsoft role-based certification, Cisco CCNA, or a comparable technical certification required.
- Valid driver’s license required.
Travel Requirements
- Limited travel may be required for training or support activities.
- Must be willing and available to travel to such locations and with such frequency as necessary to meet business needs.
Work Environment Requirements
With reasonable accommodation:
- Must be able to operate a personal computer, telephone, and other office equipment.
- Must perform job duties onsite as required, including in active manufacturing and office environments.
- Must be able to move frequently throughout the facility to deploy equipment and provide deskside and plant-floor support.
- Must be able to work effectively in a fast-paced environment and manage multiple assignments within applicable deadlines.
- Must be able to work collaboratively with colleagues, vendors, and employees across departments.
- Must comply with all applicable safety laws and company safety policies.
- Position involves frequent walking and fine hand manipulation, with occasional lifting and carrying of equipment up to 40 pounds; heavier equipment handling may be required as described in the job description.
Attendance/Work Hour Requirements
- Must maintain an acceptable attendance record.
- Must be willing and available to work occasional after-hours shifts, weekends, holidays, shutdown periods, and emergency support as necessary to meet business needs.
