The posting
Job Description
The Barista is responsible for delivering high-quality coffee and beverage experiences within our luxury retail destination. This role plays a key part in creating a warm, refined, and welcoming atmosphere through craftsmanship, consistency, and personalized service. With a strong focus on quality, presentation, and guest engagement, the Barista ensures every interaction reflects the brand’s values and commitment to exceptional service.
Responsibilities
Functional Roles and Responsibilities • Preparing and serving specialty coffee, tea, and matcha in line with approved recipes, quality standards, and brand guidelines • Ensuring consistent taste, presentation, and service across all beverages • Executing espresso extraction, milk texturing, and beverage preparation with precision and attention to detail • Maintaining strong knowledge of menu offerings, ingredients, and allergens, confidently supporting guest enquiries • Engaging guests with warm, professional service, offering recommendations and personalised suggestions where appropriate • Supporting a smooth and refined service flow, anticipating guest needs and collaborating with the wider café team • Handling guest feedback with professionalism, escalating concerns when required • Following equipment care, cleaning schedules, and maintenance procedures to ensure operational readiness • Adhering to all food safety, hygiene, and health regulations at all times • Minimising waste through correct handling, portioning, and stock rotation • Participating in training sessions, tastings, and skill development activities to continuously improve product knowledge and service standards
People Management Roles and Responsibilities • n/a
Qualifications
Job Requirements Education/Certification and Continued Education • High school diploma or equivalent preferred • Barista training or certification is an advantage, but not essential
Years of Experience • 1–3 years of experience as a barista or in a customer-facing café or hospitality role, preferably within a premium or quality-driven environment
Knowledge and Skills • Polished and professional presence with strong attention to detail • Passion for coffee, hospitality, and delivering excellent guest experiences • Knowledge of specialty coffee and brewing methods is an advantage • Ability to perform consistently in a fast-paced, high-expectation environment • Strong communication and interpersonal skills • Customer-focused mindset with a commitment to service excellence • Flexibility to work weekends, public holidays, and varied shifts as required
Languages • English



