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Open nowPosted 213 days ago

Operations Specialist

aldridgepite52 open roles

Where
Idaho, USA
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Your applicationOpen nowOperations Specialistaldridgepite · Idaho, USA

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 213 days ago

The posting

  Purpose  The Operations Specialist III intake position will have the responsibility of efficiently processing, setting up, ordering title, and sending FDCPA letters on foreclosure, claim and delivery, eviction, national foreclosure, and other default related referrals. These tasks must be executed with utmost precision and within the client's specified SLAs. This position will also serve as a crucial escalation point for the National Intake Team in resolving complex impediment issues to advance files forward.   Specific Duties, Activities and Responsibilities

On-board client referrals Resolve complex impediment issues Serve as the point of contact for escalations and experience knowledge Prepare all foreclosure FDCPA Letters Perform data entry and interpret data Retrieve, upload, and review mortgage documents Understand judicial and non-judicial foreclosure setup requirements Review the payment history of the loan from the servicer Order Title Searches and monitor for receipt Review and prepare Demand/Breach letters Communicate with clients via email and clients systems Provide assistance with other duties and special projects as needed.

  Job Requirements

Bachelor’s Degree Required 5+ years of Default/Foreclosure/Title knowledge Required BKFS, Tempo and, Equator experience highly preferred Proficiency with Excel and other Microsoft Office products Ability to manage and prioritize large caseload Ability to type at least 60 WPM

  General Competency Factors

Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet. Must possess strong written and verbal communications skills. Must provide excellent customer service to internal and external customers Identifies and solves issues in a timely manner. Must be a team player and willing to help others in their department whenever necessary. Must be extremely organized and be able to multi-task. Conscientious with respect to work completion, deadlines, time management and attendance. Takes initiative in face of obstacles and identifies what needs to be done and takes action. Demonstrates commitment to Firm’s vision, mission, and core values. Analytical and detail oriented, while working at a fast pace and capable of multi-tasking. Develops professional relationships and builds rapport with others. Overall good work ethic and willingness to adapt to change.

 

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