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Open nowPosted 21 days ago

Floor Supevisor

Alicart Group LLC11 open roles

Where
Atlantic City, NJ, USA
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Your applicationOpen nowFloor SupevisorAlicart Group LLC · Atlantic City, NJ, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Alicart Group LLC's own form.

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The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. Alicart Group LLC postings stay open a median of 13 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted 21 days ago

Alicart Group LLC median: 13 days open

The posting

Position Summary:

Our Floor Supervisor, who is hospitality focused, results-driven will positively impact the people and guest experience in our restaurants. As a shift supervisor your primary responsibility is to ensure that the service on the floor is running smoothly and efficiently and our guests are having the ultimate dining experience, much of your time will be spent on the floor focusing on the most important area- OUR guests!

Responsibilities Include:

  • The Floor Supervisor will set the stage by ensuring we are delivering excellent hospitality, great guest experiences by visiting every table throughout the shift, building relationships, learning of feedback before there are issues, and informing our guests of more opportunities to dine with us (Special events, catering, take out, or our sister restaurants Virgil’s Real BBQ).
  • Ensures that floor sections and staffing levels for the day are organized at appropriate levels based on both reservations and walk-in foot traffic. (Balances proper coverage with both indoor and outdoor dining areas).
  • Direct team members throughout the shift to ensure side work responsibilities are fulfilled and setup and breakdown of the dining areas is properly completed in a timely manner.
  • Assist hourly positions by redirecting resources, coordinating breaks, and communicating needs or staff concerns with management in timely manner.
  • Support the training program with new hourly FOH team members with Follow ups and skill out training, may be responsible for assisting with onboarding.
  • Actively participates in quality of our steps of service and consistently works to drive PPA ‘s through suggestive selling, contests, and other sales drivers while on the floor communicating with the chef on any potential challenges, allergies, etc.
  • Report immediate guest issues, employee conflict to the scheduled MOD of that shift.
  • Leaving feedback on scheduling levels and conferring with salaried managers to make decisions on any adjustments needed for scheduling on future shifts.
  • Completion of all daily tasks.
  • Performing all other duties as assigned by GM, AGM, and Restaurant Managers.

NOTE: This job description is not intended to be all-inclusive. Manager may perform other related duties as needed to meet the ongoing needs of the restaurant and our guests.

Knowledge, Skills and Abilities Required:

  • 3-5 years of restaurant experience in fast paced high-volume restaurants.
  • Basic understanding of cleanliness standards in each area of the restaurant: greet stand, dining room, the bar, kitchen, restrooms, steward station, etc.
  • Must have outgoing personality with a welcoming presence on the dining room floor alongside excellent time management and organizational skills
  • Good judgment with the ability to make timely and sound decisions.
  • Excellent communication skills- verbally interacts with management, servers, team members and guests
  • Display a passion for service and exceeding our guests' needs.
  • Must be reliable, dependable, and guest employee focused.
  • Strong computer skills and knowledge of Aloha, Open Table, Excel, Word, and timekeeping software
  • Willingness to learn and be developed.
  • Must be Fluent in English.
  • Open flexibility to work various shifts.
  • Experience in a fast-paced high-volume environment
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