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Open nowFirst seen 3 days ago

Customer Care Manager

Alinefacility Management13 open roles

Where
Nairobi, Kenya
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Your applicationOpen nowCustomer Care ManagerAlinefacility Management · Nairobi, Kenya

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Alinefacility Management's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

JOB DESCRIPTION

We are recruiting on behalf of our client in the Betting & Casino industry for a dynamic and results-driven Customer Care Manager who will lead and develop a high-performing customer service team while driving customer engagement, retention, and revenue growth. The ideal candidate is energetic, commercially minded, and skilled at converting leads into active customers while promoting betting and casino services. Applicants must have previous experience working in another betting company and/or casino.

KEY RESPONSIBILITIES

  • Supervise, motivate, and mentor a team of customer service representatives to achieve performance goals.
  • Monitor team performance, providing regular feedback and coaching to ensure high standards of service.
  • Oversee daily operations of the customer service team, ensuring efficient handling of all customer inquiries through various channels (phone, email, live chat, etc.)
  • Identify training needs and coordinate training sessions to keep the team up-to-date with the latest products, services, and regulations
  • Support the onboarding process for new team members, ensuring they are fully trained and integrated into the team.
  • Prepare and present regular reports on team performance, customer feedback, and operational efficiency to the Customer Service Manager.
  • Ensure the team adheres to all company policies, industry regulations, and responsible gambling practices.
  • Prepare reports on common customer issues, complaints, and queries to help identify trends and areas for improvement
  • And other duties that might be allocated to you by management from time to time
  • Bachelor's degree in Business Administration, Communications, Marketing, or a related field.
  • Minimum of 3–5 years' experience in customer service, with at least 2 years in a supervisory or managerial role within a betting company and/or casino.
  • Proven experience in customer acquisition, lead conversion, and promotion of betting or gaming products.
  • Solid understanding of the betting and gaming industry, including customer behavior and responsible gambling practices.
  • Proficiency in CRM systems, Microsoft Office Suite, and customer service tools.

REQUIREMENTS

HOW TO APPLY

Qualified Candidate are to send their application

Customer Care Manager

Only shortlisted candidates will be contacted

Deadline: 28th April 2026

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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