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Open nowPosted 17 hours ago

Customer Success Manager

Aloha4 open roles

Where
McKinney, Texas, United States
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Your applicationOpen nowCustomer Success ManagerAloha · McKinney, Texas, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Aloha's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.9%1 day
  2. 4.0%3 days
  3. 8.3%7 days
  4. 15.3%14 days
  5. 34.2%30 days
This job: posted 17 hours ago

The posting

About Aloha

Aloha is a healthcare SaaS company helping providers elevate the patient experience through automation and AI-driven technology — replacing outdated workflows with seamless, personalized engagement so providers can focus on patient care.

We've made the Inc. 5000 list for seven consecutive years (2020–2026), and we're gearing up for our biggest growth chapter yet. We're looking for driven people who want to help us get there!

Check out our products · Meet the team

About the role

Compensation: $70,000 base + On-Target Earnings Growth: Up to a 2.5% pay raise every 6 months Perks for standout team members: Professional growth opportunities, fun company events, and the chance to earn company-wide bonuses and recognition! Location: On-site in McKinney, TX

Why join Aloha?

  • Weekly In-House Chiropractic Care
  • 4 Company Provided Lunches Weekly
  • Dog-friendly office
  • Employer-paid Medical, Dental, Vision, and Life Insurance Benefits
  • Matching 401(k) up to 4%
  • Flexible Vacation & Paid Time Off
  • Short-term Disability and Life Insurance

As a Customer Success Manager, you'll serve as the primary relationship and business owner for assigned accounts. You'll be responsible for successful onboarding, product adoption, customer health, retention, and long-term value realization. You'll work to develop a deep understanding of each customer's practice, workflows, and challenges and use your insights to help customers get measurable value from Aloha.

What You'll Do

  • Own Customer Relationships: Manage a dedicated portfolio of customer accounts, building strong relationships and serving as their trusted advisor throughout the customer journey.
  • Lead Onboarding & Adoption: Guide new customers through a successful launch, helping them implement Aloha's products, optimize workflows, and achieve their business goals.
  • Drive Customer Success & Growth: Proactively monitor customer health, identify opportunities to improve product adoption, and uncover opportunities for account expansion.
  • Champion Customer Retention: Identify potential risks early, address customer concerns, and develop strategies to improve satisfaction, strengthen relationships, and reduce churn.
  • Collaborate Across Teams: Partner with Technical Success, Support, Product, and Sales teams to resolve challenges, advocate for customers, and deliver an exceptional customer experience.

Qualifications

  • Ability to thrive in a fast-paced, team-based environment.
  • Proficient in relationship building, strategic thinking and mainting executive presence.
  • Possess polished communication, listening, and presentation skills.
  • Self-motivated and enthusiastic with a growth mindset.
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One press. We do the rest.

  1. A CV for this posting

    Written against Aloha's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Aloha's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Aloha's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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