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Open nowPosted yesterday

Senior Manager, Guest Services, Rental and Retail - Year-Round - Full-Time

Alterra504 open roles

Pay
$90,000 – $103,000 a year
Where
Blue Mountains, ON
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Your applicationOpen nowSenior Manager, Guest Services, Rental and Retail - Year-Round - Full-TimeAlterra · Blue Mountains, ON

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Alterra's own form.

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The clock on this job

Early applications get read.

14.0% of postings close within 7 days. Measured by our own scanner across the market. Alterra postings stay open a median of 22 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted yesterday

Alterra median: 22 days open

The posting

Year Round

WHAT’S IN IT FOR ME?

  • Free skiing and riding for you and your dependents;
  • Discounted lift and attractions tickets you can share with your friends. Enjoy skating, tubing, Ridge Runner, and more;
  • Staff priced meals & Starbucks treats;
  • Receive exclusive discounts at all Blue Mountain-owned retail stores;
  • Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.

Salary Range between $90,000 to $103,000

Full-Time, Year-Round with Health and Dental Benefits

Flexible Time off

WHAT WILL I BE DOING?

As the Senior Manager, Guest Services, Rentals & Retail, you will lead a team of managers responsible for delivering exceptional experiences across our Guest Services, Rental and Retail operations. This leadership role is accountable for building high-performing teams, driving employee engagement, enhancing operational efficiency, and achieving financial and business objectives that support the success of our year-round resort. The ideal candidate is a passionate people leader with strong business acumen, a focus on continuous improvement, and a commitment to creating memorable experiences for guests and employees alike.

  • Leading, coaching and developing managers within Guest Services, Rentals and Retail, fostering a culture of accountability, engagement and service excellence.
  • Driving exceptional guest experiences by enhancing service delivery, operational efficiency and continuous improvement initiatives across all departments.
  • Overseeing departmental financial performance, including revenue, labour, expenses and cost management, to achieve business objectives and profitability targets.
  • Analyzing operational, sales and guest satisfaction metrics, implementing strategies to improve performance, revenue growth and guest loyalty.
  • Supporting the development and execution of strategic and annual business plans, leading initiatives that advance operational excellence and organizational goals.
  • Building collaborative partnerships across the resort and lead budgeting and resource planning processes to ensure alignment with business needs and financial targets.
  • undefined

WHAT DO WE NEED FROM YOU?

  • At least 8 years of leadership, training, coaching and performance management experience.
  • Excellent service recovery and conflict resolution skills in order to bring both guest and employee concerns to satisfactory closure.
  • Ability to monitor and influence the bigger picture and the bottom line through strategizing to improve existing systems and sales procedures.

*This job is posted to fill a new position

AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE

BLUE MOUNTAIN RESORT COMPANY OVERVIEW

Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

ALTERRA COMPANY OVERVIEW

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

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