The posting
Are you a self-starter with a passion for e-commerce, looking to expand your retail skillset and shaping the way the biggest brands work with Amazon? Sounds great. What will I be working on? As Brand Specialist, you will be part of the Amazon Vendor Services (AVS) team, which provides a suite of services designed to help Amazon's most strategic brands working across all key areas of retail business. You will work with vendors supplying the top brands on Amazon, acting as the main point of contact for them. Your priority will be to work backwards from the customer, identifying inputs to grow your brands and improve their performance. You will do this while facilitating great business relationships and ensuring vendors' satisfaction with the service.
Key responsibilities as a Brand Specialist are: • Own the relationship end-to-end with top brands • Partner internally with key retail functions to contribute to the definition of priorities and operational goals according to the brands' needs • Partner with our Media Team to ensure best-in-class event execution • Define joint business plans and assist in delivering impact for the brands you support directly • Regularly audit metrics to continually drive quality of the AVS experience and deliver targets • Contribute to continuous enhancement and innovation within the AVS across MENA Brand Specialists work on a variety of tasks for the brands they support, typically falling within the five focus areas. These include but are not limited to: • Business Advice: Providing business advice based on deep financial analysis and reporting, to identify areas of opportunities • Selection: Helping grow the selection of products by managing the launch of new products and improving product discoverability • Availability: Support driving process improvement and operational excellence within our vendor community by reducing costs, defects, and lead times, while increasing innovation • Traffic: Analyzing traffic channels and working on initiatives to generate traffic by supporting the development and execution of marketing and merchandising campaigns • Conversion: Planning and executing promotional activities and improving customer journey on Amazon Alongside this, you will contribute to improving the efficiency of the service itself. We are constantly working to build scale for this service through the right set of tools and cross-functional collaboration including but not limited to Tech teams.
This role offers 360° exposure to different areas of the industry e-commerce, opening a multitude of career paths.
Key job responsibilities • Be the point of brand and category expertise for Amazon Tier 1 Vendors - serving as a trusted business advisor • Help by innovating new solutions to complex business challenges • Own and manage significant pool of Tier 1 Vendors • Developing, selling, implementing, and evaluating business plans to deliver or exceed on the vendor improvement plans • Collaborating with multi-functional teams (Marketing, Finance, Supply, Operations, among others) • Managing and improving pricing, visibility, and availability for your brands • Translate Category Business Plans into tangible action plans • Develop productive working relationships with the vendors and create the mutually beneficial value • Turn raw data and insights into actionable conclusions • Use analytical tools and integrate various data systems to develop new insights • Identify opportunities to improve our products, services, processes, systems, and tools • Work with different parts of the Amazon business to implement improvement projects, including working with category teams, product teams, and technical support team
- Bachelor's degree in Supply Chain, Business, Engineering, or a related field - 1+ years of customer support, or 4+ years of stakeholder or account management experience - Knowledge of Microsoft Office products and applications (especially Excel) at an advanced level - Experience in e-commerce/Hi-tech/Retail industry or management consulting with focus on one of these industries - Experience in Business English skills, both verbal and written - Excellent analytical, problem solving and negotiating skills
- Experience in e-commerce - Experience with brand strategy - 2+ years of stakeholder or account management experience, or experience in leadership or account management positions - Experience in process improvement - Experience managing large amounts of data - Experience using analytical specific tools such as Google Analytics, SQL or HTML
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