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Open nowPosted today

EasyShip プログラムサポートスペシャリスト, Easy Ship, AMZL

Amazon / AWS22,690 open roles

Where
Tokyo, JPN
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Your applicationOpen nowEasyShip プログラムサポートスペシャリスト, Easy Ship, AMZLAmazon / AWS · Tokyo, JPN

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The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Amazon / AWS postings stay open a median of 8 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 34.0%30 days
This job: posted today

Amazon / AWS median: 8 days open

The posting

[English followed by Japanese]

役割概要

プログラムマネジメント（PM）チームの日常的な業務運営、事務管理、レポーティング、データ分析、およびデータ管理活動をサポートし、細部に注意を払い、主体的に行動できるプログラムサポートスペシャリストを募集しています。本ポジションは、PMが戦略的なプログラム推進に集中できるよう、チームの業務およびデータ基盤を管理する重要な役割です。

主な職務内容 レポーティング＆データサポート PMチーム向けの週次/月次ビジネスレポートおよびダッシュボードの作成、維持、配信 複数のソースからデータを収集、クリーニング、整理を行い、プログラムのトラッキングおよびレビューをサポート プログラムのマイルストーン、成果物、アクションアイテムに関するトラッカー（Excel、Quip、社内ツール等）の構築および維持管理の支援 PMの要望に応じた臨時データ抽出およびサマリーの作成

データ分析 プログラムおよび業務データにおけるトレンド、パターン、異常値を特定するための初級～中級レベルのデータ分析の実施 ビジネスレビュー（WBR、MBR、QBR）に向けたデータに基づくインサイトの準備においてPMを支援 ピボットテーブル、チャート、ビジュアルサマリーを作成し、生データを実用的なインサイトに変換 データの不整合に対する根本原因分析を実施し、PMに問題を先回りして指摘・エスカレーションする 定期レビューサイクル向けの標準化された分析テンプレートの構築および維持管理 複数のソースからデータを収集・統合し、構造化された形式で調査結果を提示することで、ディープダイブ分析を支援

データ管理 チームレベルのトラッカー、データベース、共有リポジトリにおけるデータの正確性・整合性の維持に一貫して責任を持つ チームファイル全体にわたるデータ入力基準、命名規則、バージョン管理プロトコルの策定および徹底 重複、欠損、不整合を特定するための定期的なデータ監査の実施 共有データフォルダ、Wiki、ナレッジリポジトリのアクセス権限管理および整理 PMの指示に基づくデータ移行、統合、およびアーカイブ作業の支援 主要プログラムメトリクスおよび業務データの信頼できる唯一の情報源（Single Source of Truth / SSOT）の維持管理 プログラムトラッキングのためのタイムリーかつ正確なデータ入力を確保するための部門横断チームとの連携

事務サポート 定例会議（WBR、MBR、プログラムレビュー）のスケジュール調整、運営管理（アジェンダ作成および議事録を含む） チームドキュメント、Wiki、共有ドライブの整理整頓および最新状態の維持管理 新規チームメンバーのオンボーディングロジスティクス支援（アクセス申請、ツールセットアップ、オリエンテーションのスケジュール調整） 必要に応じた発注書、調達申請、ベンダー関連書類の処理 チームレベルのコミュニケーション、配信リスト、カレンダー調整の管理

プログラム運営サポート レビューからのオープンアクションアイテムをトラッキングし、期限超過アイテムをPMにエスカレーション 複数のワークストリームにわたるプログラムタイムラインおよびステータス更新の維持管理 ビジネスドキュメント（BRD、ステータスアップデート、ステークホルダー向けプレゼン資料）の作成およびフォーマッティングの支援 ステークホルダーへのフォローアップによる、プログラム成果物に対する部門横断インプットの調整

ビジネス＆プロセス改善 繰り返し発生するプロセスの効率化機会を特定し、シンプルな自動化またはテンプレートソリューションを提案 チームSOP、テンプレート、レポーティングフォーマットの標準化を支援 チームイベント、オフサイト、ナレッジシェアリングセッションの企画運営を支援

---------------------------------------------------- Role Summary: We are looking for a detail-oriented and proactive Program Support Specialist to support the Program Management team, in day-to-day operational, administrative, reporting, data analysis, and data management activities. This role is critical in enabling PMs to focus on strategic program delivery by managing the operational and data backbone of the team.

Key Responsibilities: Reporting & Data Support: • Prepare, maintain, and distribute weekly/monthly business reports and dashboards for the PM team. • Collect, clean, and organize data from multiple sources to support program tracking and reviews. • Assist in building and maintaining trackers (e.g., Excel, Quip, internal tools) for program milestones, deliverables, and action items. • Generate ad-hoc data pulls and summaries as requested by PMs.

Data Analysis: • Perform basic to intermediate data analysis to identify trends, patterns, and anomalies in program and operational data. • Support PMs in preparing data-backed insights for business reviews (WBRs, MBRs, QBRs). • Create pivot tables, charts, and visual summaries to translate raw data into actionable insights. • Conduct root cause analysis on data discrepancies and flag issues proactively to PM owners. • Build and maintain standardized analysis templates for recurring review cycles. • Support deep-dive analysis by compiling data from multiple sources and presenting findings in a structured format.

Data Management: • Own the end-to-end data hygiene and integrity of team-level trackers, databases, and shared repositories. • Establish and enforce data entry standards, naming conventions, and version control protocols across team files. • Perform regular data audits to identify duplicates, missing entries, and inconsistencies. • Manage access permissions and organization of shared data folders, wikis, and knowledge repositories. • Support data migration, consolidation, and archival activities as directed by PMs. • Maintain a single source of truth (SSOT) for key program metrics and operational data. • Coordinate with cross-functional teams to ensure timely and accurate data inputs for program tracking.

Administrative Support: • Schedule, coordinate, and manage recurring meetings (WBRs, MBRs, program reviews) including agenda preparation and meeting notes. • Maintain team documentation, wikis, and shared drives in an organized and up-to-date manner. • Support onboarding logistics for new team members (access requests, tool setup, orientation scheduling). • Process purchase orders, procurement requests, and vendor-related paperwork as needed. • Manage team-level communications, distribution lists, and calendar coordination.

Program Operations Support: • Track open action items from reviews and escalate overdue items to the PM owners. • Maintain program timelines and status updates across multiple workstreams. • Support the creation and formatting of business documents (BRDs, status updates, stakeholder decks). • Coordinate cross-functional inputs for program deliverables by following up with stakeholders.

Business & Process Improvement: • Identify opportunities to streamline repetitive processes and propose simple automation or template solutions. • Support standardization of team SOPs, templates, and reporting formats. • Assist in organizing team events, offsites, and knowledge-sharing sessions.

- プログラムマネジメントまたはオペレーション環境での1年以上の実務経験 - データ抽出およびデータ処理における1年以上のハンズオン経験 - Microsoft Excelの熟練（ピボットテーブル、VLOOKUP、条件付き書式、基本関数、チャート） - データクリーニング、データ整理、構造化されたデータセットの維持管理の実務経験 - 優れた文書および口頭でのコミュニケーション能力 - 複数のタスクを同時に管理し、期限を遵守する能力 - データ処理およびレポーティングにおける高い注意力と正確性 - 日本語ビジネスレベル（JLPT N2相当）必須（日本拠点向け業務のため） - --------------------------------------------- - • 1+ year of experience working in a program management or operations environment. - • 1+ year hands-on experience in data extraction and data processing. - • Proficiency in Microsoft Excel (pivot tables, VLOOKUP, conditional formatting, basic formulas, charts). - • Hands-on experience with data cleaning, data organization, and maintaining structured datasets. - • Strong written and verbal communication skills. - • Ability to manage multiple tasks simultaneously and meet deadlines. - • High attention to detail and accuracy in data handling and reporting. - • JLPT N2 or above (Japanese language proficiency) required for Japan-based operations.

- 事務、コーディネーション、またはビジネスサポート職での1年以上の経験 - Amazon社内ツール（Quip、Wiki、SIM/チケッティング、QuickSight等）の使用経験 - データ可視化またはBIツール（QuickSight、Tableau等）の基礎知識 - SQLまたは基本的なクエリによるデータ抽出の経験があれば尚可 - データガバナンスの概念（データ整合性、命名規則、バージョン管理）の理解 - 最小限の監督で自律的に業務を遂行できる実証済みの能力 - 曖昧かつスピードの速い環境での業務に対する適応力 - プロセス志向の思考を伴う優れた組織管理能力 - 英語と日本語のバイリンガル能力 - ------------------------- - • 1+ year of experience in an administrative, coordination, or business support role. - • Familiarity with Amazon internal tools (e.g., Quip, Wiki, SIM/Ticketing, QuickSight). - • Basic knowledge of data visualization or BI tools (e.g., QuickSight, Tableau). - • Exposure to SQL or basic querying for data extraction is a plus. - • Understanding of data governance concepts (data integrity, naming conventions, version control). - • Demonstrated ability to work independently with minimal supervision. - • Comfort working in an ambiguous, fast-paced environment. - • Strong organizational skills with a process-oriented mindset. - • Bilingual with English & Japanese Language fluency.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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