The posting
We’re expanding our Learning team within Amazon Operations! If you’re interested in joining a business where you can achieve amazing results and put smiles on people’s faces, this could be the role for you. The Last Mile Learning Specialist works with Operations Managers, Area Managers and Associates. Constantly improves the long-term capabilities of the area to which he/she is assigned. The ideal candidate will have Excellent communication skills, comfortable talking in front of a group as well as one-on-one with an individual, able to give and receive feedback effectively. Ability to follow up and meets time commitments and deadlines, is goal oriented, gives insight to area managers. Works hard for the success of others, constantly remains “customer obsessed”. Demonstrates a positive “can do” demeanor and has fun and gains energy from working with others. Measure Associate performance around Safety, Quality, and Productivity, applies learning tools to improve operation metrics . Improves associates' job-related skills; develops, maintains and applies learning tools (methods, checklists and skill building agreements) to encourage associate development, assists in driving success of peak and non-peak training plans.
Key job responsibilities • Coordinate and facilitate all training related programs (up to but not limited to 50 members in a session) • Track performance including learning curve and quality and implement appropriate performance improvement initiatives to support improved performance • Monitor adherence to all established training programs to ensure standard work is achieved and implement new tactical and strategic projects • Create training documents; utilize various software such as Articulate 360, Photoshop, video editing to design effective training content • Execute plans to close gaps in the developmental needs for individuals and groups • Partner with program managers and leadership teams to update training documents, implement process change and ensure site adoption of process changes • Create internal dashboards and use them to report training progress and KPIs in daily and weekly leadership calls.
- Bachelor's degree - Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment - Speak, write, and read fluently in English - Work flexible schedules/shifts/areas, including weekends, nights, and/or holidays - Knowledge of instructional theories: adult learning, on the job learning, knowledge management theories, virtual and classroom instruction - Organization skills - Able to handle multiple and changing projects/priorities - Ability to prioritize, manage and complete projects with tight deadlines - Willingness to work in different areas as required by training needs - Availability to work in different shifts.
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities - Prior training, teaching or presentation experience - Prior content creation experience
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